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Business Process Improvement Specialist
2 months ago
At RESOURCES GLOBAL PROFESSIONALS (SINGAPORE) PTE. LTD., we're on the lookout for a talented Business Analyst to join our team. As a Business Analyst, you'll play a crucial role in analyzing business processes, identifying areas for improvement, and implementing solutions to enhance efficiency within our Shared Service Center operations.
Key Responsibilities:- Conduct thorough analysis of existing business processes in client's Finance and HR organizations.
- Collaborate with stakeholders to gather requirements, understand business needs, and translate them into detailed process maps using Visio.
- Identify opportunities for process optimization, automation, and standardization to drive operational efficiency and cost savings.
- Facilitate workshops or meetings to elicit requirements, define project scope, and prioritize initiatives.
- Develop comprehensive documentation including business requirements, functional specifications, and test plans.
- Work closely with IT teams to ensure alignment between business requirements and technical solutions.
- Monitor project progress, identify risks, and proactively propose solutions to mitigate issues.
- Provide training and support to end-users on new processes and system implementations.
- Continuously analyze data and metrics to measure process performance and identify areas for improvement.
- Bachelor's degree in Business Administration or Information Systems, or related field.
- Proven 8 to 10 years' experience working as a Business Analyst in a Shared Service Center environment.
- Strong proficiency in process mapping tools, specifically Visio, with the ability to create detailed process flows and diagrams.
- Excellent analytical and problem-solving skills, with a keen attention to detail.
- Experience with process improvement methodologies such as Lean Six Sigma is a plus.
- Ability to effectively communicate and collaborate with stakeholders at all levels of the organization.
- Strong project management skills and the ability to manage multiple priorities in a fast-paced environment.
- Solid understanding of business process analysis, requirements gathering, and documentation practices.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
We're looking for a skilled and motivated Business Analyst to join our team. If you're passionate about process improvement and have a strong background in business analysis, we'd love to hear from you.
