Empowering Families through Exceptional Service

7 days ago


Singapore beBeeCustomerExperience Full time $4,500 - $6,000
Unlock Potential as a Customer Experience Expert

Our organization is dedicated to empowering every child to thrive, particularly those who have been underserved by traditional systems. As our team continues to grow rapidly, we need a skilled Customer Experience & Sales Executive to serve as the primary point of contact for our parents.

Key Responsibilities:
  • Be the initial point of care: Respond to WhatsApp, email, and phone inquiries from parents with empathy and clarity
  • Guide parents: Recommend suitable programs for their child (we will provide training in our curriculum and coaching system)
  • Follow up with leads and walk-ins: Create a safe, supportive environment that fosters trust rather than high-pressure sales tactics
  • Coordinate class placements, trial bookings, and onboarding logistics
  • Track weekly CS & sales metrics (we will provide guidance on how to do this)
  • Identify areas for improvement and suggest enhancements to elevate the parent experience
Requirements:
  • You possess excellent communication skills and enjoy building rapport with people
  • You have a strong service-oriented mindset but are also confident in closing sales (you want families to engage with us)
  • You follow up without being prompted
  • You can convey information with warmth and professionalism through writing
  • You are organized, responsive, and comfortable working with Google Sheets or CRMs
  • You have experience in either customer service or sales (an education background is beneficial)
Why Join Our Team?
  • A mission-driven organization that values heart, growth, and high standards
  • Real opportunities for career advancement (we are growing rapidly, so will you)
  • Work that makes a tangible impact on families
  • State-of-the-art facilities and a friendly work environment

Send us an email outlining why you would be a great fit for this role, along with a relevant example of your customer service skills and your CV or LinkedIn link.



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