Empowering Families through Exceptional Service
7 days ago
Our organization is dedicated to empowering every child to thrive, particularly those who have been underserved by traditional systems. As our team continues to grow rapidly, we need a skilled Customer Experience & Sales Executive to serve as the primary point of contact for our parents.
Key Responsibilities:- Be the initial point of care: Respond to WhatsApp, email, and phone inquiries from parents with empathy and clarity
- Guide parents: Recommend suitable programs for their child (we will provide training in our curriculum and coaching system)
- Follow up with leads and walk-ins: Create a safe, supportive environment that fosters trust rather than high-pressure sales tactics
- Coordinate class placements, trial bookings, and onboarding logistics
- Track weekly CS & sales metrics (we will provide guidance on how to do this)
- Identify areas for improvement and suggest enhancements to elevate the parent experience
- You possess excellent communication skills and enjoy building rapport with people
- You have a strong service-oriented mindset but are also confident in closing sales (you want families to engage with us)
- You follow up without being prompted
- You can convey information with warmth and professionalism through writing
- You are organized, responsive, and comfortable working with Google Sheets or CRMs
- You have experience in either customer service or sales (an education background is beneficial)
- A mission-driven organization that values heart, growth, and high standards
- Real opportunities for career advancement (we are growing rapidly, so will you)
- Work that makes a tangible impact on families
- State-of-the-art facilities and a friendly work environment
Send us an email outlining why you would be a great fit for this role, along with a relevant example of your customer service skills and your CV or LinkedIn link.
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