Residential Services Manager Position

2 days ago


Singapore ST. REGIS HOTEL SINGAPORE Full time

Are you looking for a challenging role in property management? We are seeking an experienced Residential Services Manager to join our team at ST. REGIS HOTEL SINGAPORE.

About the Job

This is a key position responsible for delivering exceptional residential services to our valued owners and residents. As a Residential Services Manager, you will be the main point of contact for all residential-related matters, ensuring seamless communication and resolving any issues promptly.

The successful candidate will have a strong background in property management, with experience in operational excellence, budgeting, reserves, and enforcement. You will work closely with various departments, including hotel administration, residential operations, and legal, to ensure compliance with governing documents and management agreements.

Key Responsibilities
  • Manage day-to-day operations for residents and guests, ensuring exceptional service delivery and brand standards
  • Create and implement training guidelines for residential staff, promoting knowledge sharing and best practices
  • Develop and execute owner and resident engagement activities, such as social events and action plans based on survey outcomes
  • Maintain building controls, validate property access, and ensure Mystique compliance
  • Establish and implement maintenance programs to maintain residential components according to brand standards
  • Work with the Director of Engineering and association board of directors to maintain reserves for lifecycle planning and project management
  • Enforce fire life safety standards and develop new owner orientation
  • Act as the main contact for resident or guest issues, coordinating hotel staff, residential staff, and third-party service providers
  • Plan and execute resident-exclusive events and activities
Requirements

To succeed in this role, you will need:

  • 2-year degree in Business Administration, Hotel and Property Management, or related field; 4 years of experience in guest services, front desk, housekeeping, sales, marketing, management operations, or related professional area
  • Or 4-year bachelor's degree in Business Administration, Hotel and Property Management, or related field; 2 years of experience in guest services, front desk, housekeeping, sales, marketing, management operations, or related professional area
  • Management license for Condominiums (as applicable)
What We Offer

We offer a competitive salary of SGD $120,000 per annum, commensurate with experience, plus benefits including health insurance, retirement plan, and paid time off.

If you are passionate about delivering exceptional residential services and working in a dynamic environment, please submit your application, highlighting your relevant experience and skills.



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