Business Transformation and Operations Lead
6 days ago
About HSBC Digital Business Services
HSBC Digital Business Services is a critical component of the Group, providing essential operational and technical support to our global businesses and enhancing customer service and efficiency. By combining global expertise and technology, we stay ahead of the competition.
Job Summary
We are seeking a high-caliber professional to join our team as a Business Management and Operations Transformation Lead. This role will support the Country Head of Operations and the Regional Head of Business Management/Transformation Office in the business management of the Operations Transformation function.
Key Responsibilities
- Manage a $13m direct cost base and headcount of (+850 offshore staff) for the Singapore Operations entity, including associated tooling, reporting, and recharging.
- Drive strategic work such as organizational design, target operating model, process re-engineering, and location strategy, including change management and commercialization.
- Report to the Head of Operations and work with Regional Operations Transformation/Business Management Office (including Technology and Transformation Services) to ensure end-to-end operational service delivery.
Deliverables
- Cost and Performance: Manage the cost, budget, financial plans, forecasts, and actuals (working with Finance), including billing and recharging of Operations Transformation direct and indirect costs to the Global Businesses and regions.
- Lead the process for capitalization of non-Tech transformation costs.
- Project Management: Project work and process re-engineering for Transformation Office processes to enhance the support provided to the transformation delivery teams, including working with multiple Business in WPB, WB, GPS, etc., for BWOT program delivery.
- Business Reporting: Oversee the Anaplan tooling team who manage the system that enables detailed transformation costs and benefits reporting. Deliver processes to manage the demand and approvals for consultancy expenditure.
- Operational Management: Help manage Operational Transformation objectives and develop and action changes required to achieve targets, including risk and controls.
Requirements
- Prior Business Management/COO, accountancy/Finance, or management consulting experience is highly desirable.
- Demonstrable results in delivering success in terms of budget management, resource management, financial management, and executive reporting is essential.
- Proven ability to analyze complex issues and identify/assess the long-term, strategic implications for Operations Transformation, the Bank, and its customers.
- Project management experience to be able to deal with changing tasks, responsibilities, and priorities.
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