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Online Engagement Specialist
2 weeks ago
About Our Company:
We are a leading internet technology company based in China, dedicated to providing premium online services centered around content creation.
We have developed and operated some of China's most popular and longest-running mobile and PC games, leveraging industry-leading R&D capabilities in China and globally.
Our goal is to create engaging gaming experiences that inspire players and deliver value to our thriving community worldwide.
Job Description:
- Oversee the development and management of the game community with a focus on user growth, engagement, and retention rates.
- Lead a team of customer service representatives to provide timely and accurate responses to player inquiries.
- Promote positive player engagement through community interactions and moderation.
- Develop and implement effective content localization strategies for Discord and Reddit communities.
Requirements:
- Bachelor's degree or higher with relevant experience in game community management.
- Excellent communication skills and native English proficiency; additional language skills a plus.
- Previous experience in player support or community management roles.
- Strong research skills and understanding of user research methodologies.
