Engagement Specialist

7 days ago

Singapore JOHN WILEY & SONS SINGAPORE PTE. LTD. Full time

Wiley Edge, a Wiley brand, bridges the skills gap in technology and other high-demand disciplines by connecting education to the working world. mthree develops best-in-class hiring, training, and deployment program that build’s pipelines of custom trained IT and financial services talent for some of the biggest names in the industry.

**About this role**:
The Engagement Team is an integral part of our Wiley Edge business, delivering on-going care, performance management and driving continuous learning and development for our Wiley Edge graduates. We currently have an exciting opportunity for an HR professional to join our global team as an Engagement Specialist. This position will be responsible for the life-cycle of Wiley Edge's graduates within their own client group, from the moment they are given an offer to the moment they convert to the client and beyond.

**How you will make an impact**:

- Making sure each graduate is contacted on their first day and during their first week on-site.
- Meeting the graduate after the first month and first quarter.
- Helping to identify areas for development through 1-1’s and line manager interaction.
- Liaising with HR and/ or client line manager on any learning and development, performance management or employee relations as required.
- Attending the conversion meeting with the graduate when they have completed their contract.
- Liaise with any internal client main point of contact for the graduate they have on-site to make sure the program running smoothly internally.
- Responsible for creating strong and empathetic relationships with all graduates.
- Liaise with the HR Team in escalating any employee relations, engagement, training or other related issues.
- Assisting with the planning, organization and running of quarterly events, ensuring they’re on budget and well attended
- Maintaining the CRM platform with up-to-date data at all times.
- Updating the Engagement Plan and associated trackers with accurate data.

**What we look for**:

- An undergraduate degree in business or another related industry highly desirable.
- Knowledge of HR processes and practices, specifically performance management and employment relations.
- Display excellent relationship-building skills.
- Superb attention to detail and organization.
- Display ability to influence, persuade and manage difficult conversations.
- Self-motivated and innovative thinkers.
- Knowledge of performance management and employee engagement.
- Experience in client management and advising on people issues in conjunction with the HR Team.

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