Senior Order Processing Coordinator

1 week ago


Singapore beBeeCustomerService Full time $2,700
About the Role

We are seeking a highly motivated Order Fulfilment Specialist to join our team. As a key member of our order processing unit, you will play a vital role in ensuring smooth order fulfilment and delivering exceptional customer service.

You will be responsible for managing end-to-end order processing, handling customer inquiries, and working closely with internal teams to ensure timely and accurate delivery of products.

Key Responsibilities:
  • Accurately process customer orders using internal systems to meet customer expectations.
  • Respond promptly to customer inquiries via phone, email, or chat regarding orders, deliveries, and product-related questions.
  • Work closely with the sales and logistics teams to ensure seamless order fulfilment.
  • Maintain accurate documentation of orders, changes, and cancellations.
  • Assist in resolving customer complaints or escalations in a professional manner.
  • Propose improvements to enhance customer service processes and efficiency.
Requirements:
  • Minimum GCE 'N' or 'O' Levels or equivalent qualification.
  • At least 2 years of experience in Order Fulfilment or Customer Service.
  • Prior experience in the food service or hospitality industry is preferred.
  • Familiarity with order processing systems; knowledge of SAP S4 is an added advantage.
Benefits
  • Competitive salary.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.


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