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Ecommerce Operations Manager

1 month ago

Singapur, Singapore adidas Full time
About the Role

We are seeking a highly skilled and experienced Ecommerce Operations Manager to join our team in Singapore. As a key member of our SEA eCommerce Digital Partners business, you will be responsible for managing our eMarketplace shop-in-shops on Lazada, Shopee, Tiktok Shop, and other platforms across Singapore, Malaysia, Thailand, Philippines, Indonesia, and Vietnam.

Key Responsibilities
  • Align with marketplaces and enablers to ensure smooth campaign launches.
  • Execute business strategies with 3rd party enablers based on aligned guidelines and timelines.
  • Plan and execute platform mega campaigns and SBD events.
  • Review and improve product content accuracy and creation processes.
  • Collaborate with brand, supply chain, and finance teams for clear forecasting and trend reporting.
Consumer Engagement
  • Develop and execute consumer engagement strategies to maximize sales.
  • Collaborate with brand and activation teams to build and execute animation plans.
  • Work closely with brand and activation teams to develop relevant content.
  • Identify and select affiliates/creators/host profiles.
  • Upskill the wider team on social engagement platforms.
Consumer Experience
  • Define the optimum layout of eSIS, campaign pages, banners, and product pages for best-in-class user shopping experience.
  • Manage product collection curation and out-of-stock listings on platforms.
  • Promotional tools and sponsored solutions setup to support campaign activation periods.
Marketing Working Budget Management
  • Track and manage the budget to ensure maximum effectiveness.
  • Monitor platform onsite ads to ensure brand direction implementation.
  • Manage store affiliation programs to get the best return.
  • Marketing Working Budget tracking and review with key stakeholders.
Requirements
  • Minimum 2 years' experience in managing eCommerce/Marketplace/Social Commerce operations.
  • Strong project and stakeholder management skills.
  • Result-driven and go-getter personality.
  • Great attention to detail.
  • Fluent in English; any SEA languages a plus.
  • Strong business acumen with excellent analytical skills.
  • Ability to challenge status quo and drive continuous improvement.