Associate, Production Support Engineer, Consumer Banking Technology, Group Technology
2 weeks ago
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- Provide 7 x 24 operational support for all production practices including weekends and holidays for channel system
- Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.
- Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion.
- Possesses good domain knowledge of payments/Channels
- Work on formal and informal Post Event Problem Reviews (PEPRs), coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all Severity Level 1 - 3 client impacting incidents.
- Ensures that all stakeholders are sufficiently involved in the Problem Management process.
- Contributes metrics based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.
- Participate in knowledge transfer to ensure better grasp of the product and domain.
- Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments
- Strong technical knowledge of RHEL, JBOSS, Apache, MariaDB, MQ, SQL, Shell scripting
- Worked supporting consumer banking channels.
- Able to provide 24x7 operational support including Weekends and public holidays
- Good communication skills both in written and oral
- Self-starter with excellent crisis management skills.
- Able to lead and facilitate meetings, to lead the technical team in driving investigation of incidents and corrective actions follow-ups
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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