Production Support Engineer
1 week ago
We are seeking a highly skilled Production Support Engineer to join our Consumer Banking Technology team. As a key member of our team, you will be responsible for providing 7x24 operational support for all production practices, including weekends and holidays. Your technical expertise will be leveraged to investigate complex technical issues and provide solutions in a timely and efficient manner.
Key Responsibilities- Provide technical expertise to facilitate investigation of complex technical issues.
- Work on formal and informal Post Event Problem Reviews (PEPRs), coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all Severity Level 1 - 3 client impacting incidents.
- Contributes metrics based reporting on the production and/or pre-production environment.
- Participate in knowledge transfer to ensure better grasp of the product and domain.
- Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.
- Strong technical knowledge of RHEL, JBOSS, Apache, MariaDB, MQ, SQL, Shell scripting.
- Worked supporting consumer banking channels.
- Able to provide 24x7 operational support including Weekends and public holidays.
- Good communication skills both in written and oral.
- Self-starter with excellent crisis management skills.
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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Middleware Production Support Engineer
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Middleware Production Support Engineer
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