Production Support Engineer
2 months ago
Key Responsibilities:
- Provide comprehensive application support for trading and post-trade systems within a financial markets environment.
- Perform trade flow tracing, reconciliation, and troubleshooting of post-trade processing systems and data flows.
- Work with infrastructure systems to resolve issues and enhance performance by analyzing system logs.
- Manage capacity assessments and monitor system health for optimization and operational effectiveness.
- Apply ITIL best practices for incident, problem, and change management to ensure swift and effective resolution.
- Contribute to process automation initiatives, driving improvements in operational efficiency.
- Collaborate with business users, senior management, and technology stakeholders to ensure smooth communication and relationship management.
- Ensure thorough documentation of issues, resolutions, and procedural changes to continuously improve support operations.
- Work on small to medium-scale projects across the production support landscape to enhance service delivery.
- At least 6 years of application support experience, preferably within Financial Services
- Excellent understanding on ITIL concepts especially in Incident and Problem Management.
- Strong hands-on experience on distributed platforms, database management and scripting.
- Unix/Windows
- Oracles SQL/MS SQL
- Python/Perl
- Excellent written and verbal communication skills.
- Good attitude towards new challenges and ability to adapt.
- Must be independent and able to work well in a team environment.
Job Reference: Melvin542869
EA Registration No: R24123531, Melvin Chua Han Wei
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544
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