IT Production Support Engineer

3 days ago


Singapore SAKSOFT PTE LIMITED Full time
Roles & Responsibilities

Experience: 1-3 Years

Role: IT Production Support Engineer


Key Responsibilities:

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.


Key Requirements:

  • Strong written, oral communication skills and able to manage user
  • Organized and resourceful.
  • Adept at prioritizing, scheduling, and multitasking.
  • Fast and eager learner.
  • Experience with Microsoft tools.
  • Ready to work in a shift environment

Tell employers what skills you have

Oracle
Customer Support
Scripting
Unix
Service Level
SQL
Python
Presentation Skills
ITIL
Java
Scheduling
Linux
Technical Support
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