Production Support Engineer

3 weeks ago


Singapore United Overseas Bank Full time

Job Summary

As a Production Support Engineer - Shift Lead, you will be responsible for investigating production issues, responding to users, and ensuring system availability. You will work closely with the Technology and Operations function to develop, centralise, and standardise technology systems.

Key Responsibilities

  • Investigate production issues and respond based on production defect severity SLAs
  • Manage and respond to users in a timely manner
  • Log incident tickets for production issues and user queries
  • Follow up on defect and incident closure and meet incident closure KPI
  • Ensure system availability as per respective agreed SLA
  • Provide support for annual Disaster Recovery (DR) exercise for supported applications
  • Provide support to System Engineers on server-level patches/upgrade as and when applicable

Requirements

  • Prior hand-on production support experience of OPEN Systems/AS4000
  • Good support knowledge in either one of the retail or wholesale payment or customer information systems
  • Willing to work in onsite shift-support model [24*7]
  • Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
  • Hands-on experience in writing shell scripts (UNIX) and optimise incidents investigation

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