Assistant Manager, Shield Claims

2 months ago

Singapore HSBC Full time
Job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as an Assistant Manager, Shield Claims.

Principal Responsibilities
  • Assess Pre-Authorisation and medical reports escalated from our Shield LOG team and decide if LOG can be issued within the internal turnaround time
  • Perform Quality Checks (QC) on shield claims and LOG cases
  • Handle escalated emails from our contact centre and internal customers on Shield claims related enquiries
  • Handle CPFB payments of Life Health claims and Shield claims and perform reconciliation of such payments
  • Support admin officer in claims registration and other admin work when the staff is on leave
  • Other duties as and when specified by Team Lead and Head of Department
Requirements
  • 3 to 5 years of working experience, preferably in Life or Health insurance company
  • Familiar with Health or Shield claim processes
  • Diploma or Degree holder
  • Good medical knowledge is an advantage
  • Excellent interpersonal skills to effectively communicate with all stakeholders
  • Good written and oral skills
  • Ability to adapt to changes quickly and have a positive mindset
  • A matured person with integrity, and a good attitude
  • Customer-centric and meticulous with the ability to work under pressure
  • High level of integrity takes accountability and ownership, and a team player
  • Takes initiative to improve current state of things and adaptable to embrace new changes
To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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