Claims Management Professional
1 month ago
HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. As a leading global international bank, we offer a dynamic and innovative workplace with opportunities to develop your career in a high-profile growing business segment.
Salary and Benefits
We are currently seeking a high calibre professional to join our team as an Assistant Manager, Shield Claims. The estimated salary for this role is between SGD 80,000 - SGD 120,000 per annum, depending on experience.
Job Description
Our employees enjoy a world of opportunities to grow within an inclusive and diverse environment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Key Responsibilities:
- Assess Pre-Authorisation and medical reports escalated from our Shield LOG team and decide if LOG can be issued within the internal turnaround time.
- Perform Quality Checks (QC) on shield claims and LOG cases.
- Handle escalated emails from our contact centre and internal customers on Shield claims related enquiries.
- Handle CPFB payments of Life Health claims and Shield claims and perform reconciliation of such payments.
- Support admin officer in claims registration and other admin work when the staff is on leave.
Required Skills and Qualifications
To succeed in this role, you will need:
- 3 to 5 years of working experience, preferably in Life or Health insurance company.
- Familiar with Health or Shield claim processes.
- Diploma or Degree holder.
- Good medical knowledge is an advantage.
- Excellent interpersonal skills to effectively communicate with all stakeholders.
- Good written and oral skills.
- Ability to adapt to changes quickly and have a positive mindset.
- A matured person with integrity, and a good attitude.
- Customer-centric and meticulous with the ability to work under pressure.
- High level of integrity takes accountability and ownership, and a team player.
- Takes initiative to improve current state of things and adaptable to embrace new changes.
Location and Requirements
This role is based in Singapore. To be considered for this role, the relevant rights to work in Singapore is required.
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