Customer Service Associate

3 weeks ago

Singapore HSBC Full time
Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a Customer Service Associate (Bank teller).

Principal Responsibilities
  • Ensure that operational procedures are maintained and complied with
    • By maintaining HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
    • By assisting customers with their transactions (not limiting to the following):-
      • Cash withdrawal/deposits/ transfers/ bulk cash (SGD/FCY)
      • Collection/ release of security items
      • Process customers’ banking services instructions
      • Handle group emergency withdrawal
      • Perform cash balancing duties
    • By executing all backend tasks in a timely manner. Scope of work (not limiting to the following):-
      • Perform e-enclosure duties, sort and dispatch mail
      • Perform faxswitch duties
      • Perform sorting and batching of cheques for clearing
      • Handle customers’ banking services instructions
      • Perform daily balancing of security items
      • Perform housekeeping of branch and safe deposit box documents
      • Provide support in handling internal operational duties (including maintaining safe deposit box administrative duties)
    • By assisting customers on safe deposit services (not limiting to the following):-
      • Opening/closing of accounts
      • Accessing the lockers
      • Support routine task of handling customer enquiries in an effective manner using knowledge of established policies and procedures.
      • Deliver quality service to both internal and external customers
    • By ensuring that the service principles and standards are follow to meet the service benchmark
    • By providing solutions to meet customers’ enquiries promptly and efficiently, within reasonable timeline
    • By encouraging feedback from customers as part of continuous improvement process
  • Deliver quality service to both internal and external customers
    • By ensuring that the service principles and standards are follow to meet the service benchmark
    • By providing solutions to meet customers’ enquiries promptly and efficiently, within reasonable timeline
    • By encouraging feedback from customers as part of continuous improvement process
  • Promote cohesive work environment
    • By providing support in building teamwork as part of cohesive work environment
  • Prevent any potential losses
    • By keeping a lookout for any suspicious transactions and reporting it to relevant party to reduce reputation risk
    • By executing transactions accurately and timely to prevent any error resulting with losses
Requirements
  • Holder of GCE O Levels or Higher NITEC qualification
  • Relevant customer service experience in a financial institution
  • Customer-oriented with strong interpersonal and communications skills
  • A team player who thrives in a fast-paced and dynamic retail banking environment
  • A self-starter who can work independently and under minimal supervision
To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

CSWPB2022
CFSG2023

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