![Best Careers and Opportunities](https://media.trabajo.org/img/noimg.jpg)
Quality Assurance Analyst
3 days ago
JOB LOCATION: SINGAPORE
JOB TITLE: QUALITY ASSURANCE ANALYST
Job Description:
Role Purpose:
The Quality Specialist will be primarily responsible for performing Quality transaction monitoring across the SMB Programs for internal stakeholders as well as external vendors in APAC.
Ideal candidates will need to be proficient in both Customer Service and Sales environment as well as having a good understanding of the APAC market nuances in the specific market he/she is supporting in. Success in this position requires strong critical-thinking and problem-solving skills and the ability to thrive in a dynamic and changing environment.
Perform audits on recorded client interactions and provide evaluation feedback through QMS.
Conduct regular 1:1 or group calibration to ensure evaluations are aligned based on business requirements.
Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances.
Highlight trends and red flags to the business for better improvements.
Ensure accurate maintenance of sample calls/chats library.
Provide a bi-weekly QA dashboard highlighting QA audits completion and QA trends to all stakeholders.
Roles & Responsibilities
Role Purpose
The Quality Specialist will be primarily responsible for performing Quality transaction monitoring across the SMB Programs for internal stakeholders as well as external vendors in APAC.
Ideal candidates will need to be proficient in both Customer Service and Sales environment as well as having a good understanding of the APAC market nuances in the specific market he/she is supporting in. Success in this position requires strong critical-thinking and problem-solving skills and the ability to thrive in a dynamic and changing environment.
Perform audits on recorded client interactions and provide evaluation feedback through QMS
Conduct regular 1:1 or group calibration to ensure evaluations are aligned based on business requirements.
Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances.
Highlight trends and red flags to the business for better improvements.
Ensure accurate maintenance of sample calls/chats library.
Provide a bi-weekly QA dashboard highlighting QA audits completion and QA trends to all stakeholders.
Desirable Skills
You have & You are:
Requirement
Degree preferred or equivalent practical experience;
Minimum of 2 years Quality auditing experience in a call center environment.
Has a clear understanding of Call Center’s quality framework and methodology.
Excellent interpersonal and communication skills.
Bilingual - Fluent in English and one other APAC language. (speaking and writing).
Self-motivated, entrepreneurial, and comfortable dealing with ambiguity.
Ability to work in a fast pace environment.
Strong attention to detail.
Coaching experience is a plus.
Knowledge of digital advertising is a plus.
Experience in performing Root Cause Analysis/drilldown is a plus.
KINDLY SEND YOUR FULL NAME, NAME OF THE JOB YOU ARE APPLYING FOR AND YOUR ACTIVE EMAIL ADDRESS UNTO US. You can also send a message to our
Facebook Page: facebookcom/bestcareersandopportunities/ or facebookcom/bcaomm/
and Google Mail: bcaointernational@gmail.com
-
Quality Assurance Analyst
3 weeks ago
Singapore PRISM+ Full timeResponsibilities of a Quality Assurance Analyst (AU/PH) but are not limited to:Analyse data and prepare weekly reports on quality assurance findings, identifying areas for improvement. Provide constructive feedback and coaching to improve customer experience and team performance/adherence to quality standards Collaborate with the CS team leaders to identify...
-
Quality Assurance
3 weeks ago
Singapore DSOURCING PTE. LTD. Full timeWe are looking for a Quality Assurance Specialist to join our team and oversee the quality of all products and services that our organization produces.Quality Assurance Specialist responsibilities include developing quality standards, conducting tests and identifying issues in the production of our products or services.Ultimately, you will work with a team...
-
Quality Assurance Lead
3 weeks ago
Singapore NTT Data Singapore Full timeAbout NTT Data SingaporeNTT DATA Singapore PTE Ltd is a wholly-owned subsidiary of NTT DATA Corp, a part of NTT Group, the world's 65th Largest Company according to Fortune Magazine. The Singapore entity of NTT DATA is an S10 government-registered supplier and forms the core of NTT DATA's APAC operations and is positioned as a gateway of our global...
-
Quality Assurance
3 weeks ago
Singapore YUANYII AGENCY PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking a detail-oriented and experienced Quality Assurance (QA) Specialist to join our team. The QA Specialist will be responsible for ensuring that our cardboard products meet the highest standards of quality and compliance with industry regulations. The ideal candidate will have a strong understanding of quality control...
-
Quality Assurance
3 weeks ago
Singapore REGASK PTE. LTD. Full time**OUR COMPANYWe, at RegASK are a high growth global RegTech company leveraging technology and global network of experts to revolutionize regulatory intelligence, serving the LifeSciences (MedTech, CROs, Pharma) and FMCG industries (Food, Personal Care). RegASK team is highly diverse with more than 10 nationalities across 3 continents, we are entrepreneurial...
-
Quality Assurance
3 weeks ago
Singapore THE SUPREME HR ADVISORY PTE. LTD. Full timeRoles & ResponsibilitiesQuality Assurance (QA) SpecialistWorking location: Jurong Island ( Transport pick up : Jurong East )Work hours: Monday to Friday (8 am to 4.30 pm)Salary range: $4500 - $5800Requirements:Diploma or Degree in relevant field Min 5 years' experience in a petrochemical industryThe Quality Assurance (QA) Specialist is responsible for the...
-
Quality Assurance
3 weeks ago
Singapore INCOME INSURANCE LIMITED Full timeDescription - Support performance improvement, productivity and effectiveness of the Quality Assurance and Training (QA&T) section through management of learning management systems, overview of training resources and reporting and analysis of relevant data, performance metrics and operating results. Generate insights and recommend solutions to drive...
-
Quality Assurance Manager
3 weeks ago
Singapore NOVMEN GROUP PTE. LTD. Full time**As the Quality Assurance Manager, you will be responsible for developing, implementing, and managing quality assurance protocols to ensure our central kitchen operates to the highest standards of food safety, hygiene, and quality. You will play a critical role in maintaining compliance with all relevant regulations and continually improving our...
-
quality assurance manager
3 weeks ago
Singapore NOVMEN GROUP PTE. LTD. Full timeRoles & ResponsibilitiesJob Description:As the Quality Assurance Manager, you will be responsible for developing, implementing, and managing quality assurance protocols to ensure our central kitchen operates to the highest standards of food safety, hygiene, and quality. You will play a critical role in maintaining compliance with all relevant regulations and...
-
Quality Assurance
3 weeks ago
Singapore Manulife Full timeWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...
-
Quality Assurance Analyst Epic Systems
3 weeks ago
Singapore SERVITA PRIVATE LIMITED Full timeResponsibilities: Work closely with the development team and end users to understand system requirements and translate them into test cases. Identify, document, and track software defects, ensuring their resolution and retesting. Collaborate with crossfunctional teams to understand business processes and ensure the software meets the needs of end users....
-
Quality Assurance
3 weeks ago
Singapore Toll Group Full timeCompany DescriptionAbout Toll: Global LogisticsAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide...
-
Process Assurance Analyst
3 weeks ago
Singapore TANGSPAC CONSULTING PTE LTD Full timePosition: Process Assurance AnalystEmployment Type: 1-year Agency Contract (Highly Renewable)**Location: AlexandraJob Objectives:The Process Assurance Team (PAT) is within Global Market and Enterprise Technology (GMET) organization, supporting bank's Project, Development and Service Delivery teams to ensure process compliance to System Development...
-
Quality Assurance
3 weeks ago
Singapore VIVO SURGICAL PRIVATE Full timeAbout UsVivo Surgical is Southeast Asia's pioneering surgical technology disruptor, engaged in developing innovative medical device solutions for better surgeries. An ISO 13485 certified company with international accreditations such as the US FDA and EU CE Mark, our products target the medical needs of the world through innovative applications of science &...
-
Quality Assurance
1 month ago
Singapore VIVO SURGICAL PRIVATE Full timeAbout UsVivo Surgical is Southeast Asia's pioneering surgical technology disruptor, engaged in developing innovative medical device solutions for better surgeries. An ISO 13485 certified company with international accreditations such as the US FDA and EU CE Mark, our products target the medical needs of the world through innovative applications of science &...
-
Quality Assurance
3 weeks ago
Singapore PRIMESTAFF MANAGEMENT SERVICES PTE LTD Full timeRoles & ResponsibilitiesThe Quality Assurance (QA) Specialist is responsible for the development, implementation and promotion of QA related activities and compliance in the company. He/ She is also responsible to:Establish, implement, maintain & improve the management systems, namely: ISO 9001, ISO 14001, SS 651 Establish, implement, review & improve on...
-
Software Quality Assurance
3 weeks ago
Singapore NTT SINGAPORE PTE. LTD. Full timeThe Software Quality Assurance (SQA) Engineer is a key role in the development process, ensuring the highest quality standards for software products. The SQA Engineer works closely with development teams to identify, prioritize, and resolve software defects, while maintaining the overall quality and reliability of the product. They are responsible for...
-
Quality Assurance
3 weeks ago
Singapore ASH MARINE ENGINEERING PTE. LTD. Full timeTo create, prepare and implement the QA/QC plan and any associated and relevant directives and instructions needed to support the plan. To develop and manage the quality control and quality assurance procedures and ensure works are up to the specifications. To Perform needed tests on site to ensure works are done according to the contract specifications. To...
-
Quality Assurance Auditor
3 weeks ago
Singapore Novasyte Full timeEssential Functions Plan, schedule, conduct, report and close audit activities in any of the countries involved with IQVIA contracts to assess compliance with applicable regulations/guidelines, customer requirements, Standard Operating Procedures ( SOPs) and project specific guidelines/instructions. Evaluate audit findings and prepare and distribute reports...
-
Quality Assurance Director
3 weeks ago
Singapore CRAFT DIGITAL PTE. LTD. Full time**JOB SUMMARYWe are seeking an experienced Quality Assurance (QA) Director setup the team, develop, implement and lead the vision and in formulating a world-class Quality Assurance (QA) strategy for the product delivery of our yet to be announced next generation integrated best-of-suite enterprise solutions. You will be directly involved as part of the next...