Quality Assurance

1 week ago

Singapore Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement
Hybrid

The opportunity


The Quality Assurance & Engineering Manager is responsible for providing direction and leadership on all testing related matters, especially focusing pushing test automation agenda, optimize leverage and maximize ROI.

Roles & Responsibilities

  • Responsible for creating and implementing a test strategy for quality coordination and test execution (both manual and automated), as well as suggesting solutions to identified quality problems.
  • Establish and maintain test governance and best practices for the organization
  • Provide direction to Manulife TCOE and test services vendor, and act as the goto person on test related matters
  • Undertake to fill onsite presence on behalf of Manulife TCOE and test services vendor, including carry out testrelated tasks on behalf of offshore resources.
  • Investigate quality of systemsundertest in order to make improvements to achieve better test coverage
  • Implement and integrate appropriate tools strategy to ease test processes/operations and reporting needs.
  • Identify quality assurance process bottleneck and suggest actions for improvement
  • Oversee continuous improvement initiatives
  • Collect quality data, and identify KPIs for quality assurance
  • Prepare and present reports and metrics to Senior Leadership

How will you create impact?


You will have the opportunity to bring in best practices or best-in-class tool strategy, when addressing testing demand from business.

If you are passionate about doing things differently, our culture of making bold changes will excite you.

Ultimately when you further evolve our quality engineering into an up-to-date and next generation test automation solution, you will be thrilled with the benefits that it brings to business.


What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

  • Mature in quality control techniques and guiding principles, in areas of test management, defect management, test coverage assurance, riskbased approach assessment and dependencies management
  • Critical thinker and problemsolving skills
  • Strong judgement required specifically during the quality control
  • Work closely with departmental team members and management. Must maintain high level of discretion regarding reviews performed and outcomes
  • Must be able to manage time and complete assigned tasks timely and within guidelines provided.
  • Great interpersonal and communication skills, and ability to work under minimum supervision
Experience Requirements

  • Ideally 8 years of experience as a Quality Assurance Specialist, including experience with a variety of different testing techniques such as UI Testing, Automated Testing, Test Driven Development Strategies, Behavioral Driven Development and other
  • Test automation experience in Agile
  • Experience working with regional development team
  • Testing experience in life insurance domain preferred

What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong worklife balance.
  • Professional development and leadership opportunities.

Our commitment to you

  • Valuesfirst culture
We lead with our Values every day and bring them to life together.

  • Boundless opportunity
We create opportunities to learn and grow at every stage of your career.

  • Continuous innovation
We invite you to help redefine the future of financial services.

  • Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.

  • Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock


Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Tor

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