Quality Assurance Analyst

1 week ago


Singapore PRISM+ Full time
Responsibilities of a
Quality Assurance Analyst (AU/PH) but are not limited to:

  • Analyse data and prepare weekly reports on quality assurance findings, identifying areas for improvement.
  • Provide constructive feedback and coaching to improve customer experience and team performance/adherence to quality standards
  • Collaborate with the CS team leaders to identify opportunities for process improvements and training needs through weekly calibration sessions
  • Assist in any additional adhoc duties

Requirements:

  • Minimum 2 years of experience in Customer Service with experience in delivering training and performing quality assurance
  • Proficiency in using Zendesk or equivalent CRM, quality assurance tools, and Microsoft Office Suite (Excel, Word & PowerPoint).
  • Attentive to details
  • Ability to pick up new skills promptly and proactively
  • Excellent communication and interpersonal skills with the ability to liaise with stakeholders across various teams.
  • Strong understanding of business needs with a customerfirst mindset
  • Independent and enjoy working in a fastpaced environment


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