Senior Engineer, Service Delivery

1 week ago

Singapore SINGAPORE TECHNOLOGIES ENGINEERING LTD Full time

Job Briefs:

When it comes to security and reliability of the network, SPTel offers no compromise. Our network is delivered and supported by a team of passionate engineers who enjoys working with customer to deliver new services and mitigate network issues.

The candidate should possess a strong resolution and technical problem identification skills and passionate in delivering services and solving customer's issue by putting the 'Customer First'.

Candidate must also apply the urgency and quick in response to any network restoration in the operation. He/ She is to build the trust and confidence with customer through the service interaction.

Top performers may be selected for progression to more technical roles in the Tier 2 environment for career advancement.

Responsibilities

  • Delivery of SPTel services which includes the provisioning of core network equipment, customer premises equipment and fiber patching.
  • Installation, testing and commissioning of customer's subscribed services
  • Assist in service recovery in relation to fibre disruption and active equipment issues
  • Oversee and manage the end to end in building deployment to ensure that the service delivery is completed within the stipulated service levels
  • Provide standby support after office hours
  • Vendor management and participation in site survey where required
  • Compile reports for management review

Requirements

  • Degree / Diploma in telecommunication, computer engineering or IT related field
  • 3 years of working experience in a telco or passive and active infrastructure environment is preferred. Fresh graduates are welcomed to apply.
  • Strong technical knowledge of passive/active infrastructure and Data Centre operation
  • Good understanding of Networking knowledge, e.g. WAN/LAN, TCP/IP etc
  • Familiar with site deployment of in-building telco's facilities and assets
  • Ability to work independently and collaboratively with contractors, colleagues and Data Centre
  • Independent, self-driven, highly customer focused and able to work under high-pressure environment especially during emergency restoration of telecommunications services
  • Good communication skills, keen to learn and a team player
  • Assist in other operational tasks as required
  • Applicants with class 3 driving license will have an added advantage

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