Senior Service Engineer

2 weeks ago


Singapore Kronicles (singapore) Pte. Ltd. Full time

As a Senior Service Engineer, you will play a pivotal role in ensuring the smooth operation and support of our products and solutions for our customers. This position requires a blend of technical expertise, problem-solving skills, and excellent communication with both customers and vendors for problem escalation and resolution. Candidates should be self-driven, resourceful, manage task efficiently without constant supervision with an eye on providing the best possible customer experience.

Essential Functions:

  • Provide knowledgeable and meticulous service delivery and support
  • Collaborate with internal subject matter experts to establish optimal operational setups for supporting these environments.
  • Offer operational support for day-to-day activities related to deployment, connectivity, break-fix and system updates

Skills and Abilities Required:

  • Familiarity of disk and tape storage systems and storage ecosystems including disk arrays, tape libraries and storage software
  • Experience working with support processes/systems
  • Excellent time management, interpersonal and communications skills

Education and Experience Requirements:

  • Diploma or degree in IT or related disciplines
  • At least three years of experience with support and service delivery
  • Team player
  • Must be able to speak English and Mandarin fluently
  • Self-motivated with excellent communication skills


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