Service Delivery Mgr, Service Leadership
4 weeks ago
Are you looking for value adding and impactful work
Do you want to make a difference with your expertise
With us, you'll be able to make it happen.
NCS is the leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital services, technology, and more.
We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
What we do:
We drive our passion for harnessing technology.
We advance communities and transform industries.
We are seeking an experienced and highly skilled Service Delivery Manager
What we seek to accomplish together:
. Respnsible for day to day operations of the project and reporting to the Project Director
. Driving the efficiency and effectiveness of the incident management process
. Producing management information, including SLA / KPIs and reports
. Understanding and implement contract term and conditions while meeting contract SLA / KPI
. Assist in tender response and quotation.
. Monitoring the effectiveness of incident management and making recommendations for improvement
. Deploy Change Request and Service Request in timely manner through proper Change Management processes.
. Managing contract Profit and Loss and finance reporting to management.
. Developing and maintaining the incident management system complying to ISO20K
. Driving, developing, managing, and maintaining the major incident process and associated procedures
. Reviewing and auditing the process
. Ensuring that L1 and L2 engineer follow the incident management process for every incident
A little about you
. Bachelor's degree in engineering, Computer Science, Information Technology, or a related field.
. 5 years of experience working in a pre-sales capacity related to Engineering/IT
. Set and manage expectations with senior stakeholders and team members
. Excellent communication and presentation skills with the ability to present to a variety of external audiences, including being able to interact with senior executives
. History of creating rapport with customers, from line technicians to line and mid-level managers
. Sectorial knowledge like Singapore Government, Transport and Financial is a plus
About NCS Group
We want to create the extraordinary, and to impact millions of people every day.
We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services.
We want to invest in you
Great work is never done alone, and that's why we also believe in creating a collaborative work environment to bring people with different expertise and talent together.
We create opportunities for our people to grow in our organization with well-defined career tracks and specializations to ensure that our people and talent can continuously deliver new value for our clients.
We're here to make the extraordinary happen.
-
Service Delivery Mgr, Service Leadership
4 weeks ago
Singapore Singtel Group Full timeAre you looking for value adding and impactful work? Do you want to make a difference with your expertise? With us, you’ll be able to make it happen. NCS is the leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital services, technology, and more. We...
-
Svc Delivery Mgr, Svc Leadership
3 weeks ago
Singapore SingTel Full timeJob Description :NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our...
-
Service Delivery Manager
3 weeks ago
Singapore WIZ TECHNOLOGIES (S) PTE. LTD. Full timeRoles & ResponsibilitiesService Delivery ManagerAs a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role...
-
Service Delivery Manager
3 weeks ago
Singapore CAPGEMINI SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesRequired Qualification & Experience: Overall 10+ Yrs of experience in IT with 2 to 3 years in Service Delivery Management. Experience in managing application support project Exposure in support framework like ITIL process methodology. Good understanding on Incident Management, Change Management & Problem...
-
Customer Service/Operation Executive
2 weeks ago
Singapore Yeo Geok Chin Lighterage Service Full time.Provide support and quality customer service to clients..To assist on customers / suppliers' inquiries via phone call or email promptly.(Liaise with different party for shipment delivery schedules).Manage telephone enquiries in a professional manner..Take note of customers' requests and follow-up actions to fulfil customer's request.Work and coordinate with...
-
Service Delivery lead
2 days ago
Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesJob Description· Lead the planning, execution, and delivery of ServiceNow projects from initiation to completion, ensuring on-time and within-budget delivery· Serve as the primary point of contact forproject, understanding their needs, managing expectations, and ensuring satisfaction throughout the project lifecycle.· Collaborate...
-
Service Delivery Manager
3 weeks ago
Singapore Wiz Technologies (s) Pte. Ltd. Full timeService Delivery ManagerAs a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user...
-
Social Work Associate
1 week ago
Singapore Fei Yue Family Service Centre Full timeRoles & ResponsibilitiesAbout Family Service Centres (FSC):Our FSCs are committed to providing accessible, culturally sensitive, and client-centered services to empower individuals and families to overcome challenges, strengthen relationships, and lead fulfilling lives. Whether through individual counseling, group support, or community engagement, the FSCs...
-
CUSTOMER SERVICE
3 weeks ago
Singapore Thong Lee Container Service Pte. Ltd. Full timeThong Lee Container Service Pte Ltd is in the transportation industry, providing trucking services of sea freight containers to our wide range of customers from various trade and industry.Overview of this role is to liaise with customers to organize new job orders before handing over to Operations team. Key roles as our Customer Service Officer involves the...
-
Service Delivery Manager
3 weeks ago
Singapore Capgemini Singapore Pte. Ltd. Full timeRequired Qualification & Experience:Overall 10+ Yrs of experience in IT with 2 to 3 years in Service Delivery Management.Experience in managing application support project Exposure in support framework like ITIL process methodology.Good understanding on Incident Management, Change Management & Problem Management Process.Experience in proactively managing...
-
Customer Service Cum Admin
4 weeks ago
Singapore AVANT E-COMMERCE SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesJob Responsibilities:- Communicate with external stakeholders for delivery orders- Call customers to arrange for the delivery of goods- Receive callbacks from customers and deal with any customer queries- Check on status of parcels using internal operation backend system- Handle payment from suppliers and vendors- Manage any payment...
-
Service Delivery Manager
3 weeks ago
Singapore Erp21 Pte Ltd Full timeOverview of RoleTo lead, manage, and drive the Operations/Projects for each of the Company's Managed Services outsourcing client assigned.. Monitor and Manage Service delivery and Service Level Agreements ensuring that the Company's obligations are issues escalated and prioritized.ResponsibilitiesResponsible for managing all aspects of day-to-day Service...
-
Senior Svc Delivery Mgr, Svc Leadership
4 weeks ago
Singapore Singtel Group Full timeNCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse...
-
Service Technician
6 days ago
Singapore PUMPS SERVICE CENTRE PTE. LTD. Full timeRoles & Responsibilities Inspect, diagnose and perform major and minor repair work on motors, pumps, hydraulic equipment, compressors, valves, control panel and related equipment. Perform routine and preventative maintenance on pumps, motors, engines and compressors. Repair wastewater lift stations, storm drain stations, and water transfer pumps. Repair,...
-
Service Crew
4 weeks ago
Singapore SELECT SERVICE PARTNER SINGAPORE PTE LTD Full timeRoles & ResponsibilitiesOur Crew members are the lifeblood of SSP. You are on the front line, greeting customers, taking orders and preparing food according to SOP, upholding each of our brands' standards. You'll have the opportunity to recommend products, promote food items, and interact with new and repeat guests in the ever-dynamic airport environment.You...
-
Service Delivery Manager
4 weeks ago
Singapore Singtel Group Full timeNCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our...
-
Service Delivery Manager
4 weeks ago
Singapore SingTel Full timeJob Description :NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our...
-
Service Delivery Associate
7 days ago
Singapore SIMCORP SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesWho we areSimCorp offers an industry-leading integrated investment management platform.Our platform and ecosystem, which comprises partners, services, and third-party connectivity, empowers us to provide 40 percent of the world’s top 100 financial companies with the efficiency and flexibility needed to succeed. SimCorp provides...
-
Service Delivery Manager
3 weeks ago
Singapore STAR CAREER CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesService Delivery ManagerJob Description & RequirementsOur esteem client is looking for a Service Delivery ManagerThe Service Delivery Manager ensure IT Infrastructure Service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessaryResponsibilities: Good in Managing...
-
Service Delivery Manager
3 weeks ago
Singapore Star Career Consulting Pte. Ltd. Full timeService Delivery ManagerJob Description & RequirementsOur esteem client is looking for a Service Delivery ManagerThe Service Delivery Manager ensure IT Infrastructure Service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessaryResponsibilities:Good in Managing service delivery budgets,...