Senior Operations Manager

2 weeks ago

Singapore Tsao Foundation Full time

About this role:

We are seeking a passionate and experienced Senior Operations Manager to join us and play a vital role in ensuring the smooth and efficient day-to-day running of Tsao Foundation. In this position, you will be responsible for ensuring the Foundation runs smoothly across a variety of domains and overseeing all operational aspects of the Foundation, with a view to ensure cost efficiency, effectiveness, and compliance.

Office Management

. Oversee office management under the leadership of COO.

. Responsible for department budget, forecast, and management reporting.

. Manage operational staff, activities, and assets within agreed expenditure levels.

. Identify and implement improvements to streamline operations and reduce costs.

. Manage provision of central administrative and logistics support, including procurement of office supplies.

. Manage risk and ensure compliance with all relevant regulations, charity regulations.

. Responsible for renewing the general insurance, licensing, and risk management.

. Contribute to the strategic development of the Foundation by providing insights and recommendations.

Facilities Management

. Ensure all facilities and work premises are well kept, running efficiently, and complying with our branding as well as workplace safety and health protocols.

. Maintain non-IT office assets and inventory and oversee their maintenance.

. Oversee maintenance and upkeep of all items related to facility management, physical security and housekeeping as well managing the office cleaning services.

. Manage the rental agreements and maintain strong relationships with operators of all premises such as, but not limited to, HDB and the landlord.

. Supervise all staff or contractors responsible for facility management, maintenance, renovations.

. Oversee and ensure compliance with all regulatory, licensing, safety, and environment requirements.

. Ensure the practice of a well-kept, conducive environment with friendly policies and approaches.

Reception

. Oversee the operations of the reception areas at all premises.

. Ensure that the reception is adequately manned with well-trained staff, enabling the provision of friendly and efficient customer service.

Emergency Action & Business Continuity Plan

. Review and update general as well as fire safety policies and evacuation procedures to ensure compliance with relevant authorities.

. Design and implement safety regulations and precautions and ensure that staff are prepared for emergency and rescue operations.

. Plan and conduct fire drills as well as staff induction in fire safety and evacuation procedures.

. Maintain an updated Business Continuity Plan (BCP) in consultation with the BCP team.

Workplace Safety and Health

. Participate as a key member and coordinate the Workplace Safety and Health (WSH) team.

Procurement

. Identify, negotiate, and manage supplier/vendor relationships and timely review of vendors and agreements.

. Performs role of central procurement officer e.g. review 3 quote approval, support tender process, facilitate procurement of quotations via e-platform.

May be required to oversee or perform other duties as assigned.

Requirements

  • Bachelor's degree in business administration, estate management, or a related field.
  • Minimum 10 years of proven experience in operations and facilities management.
  • Knowledge of workplace safety and health regulations, risk assessment methodologies, BCP development.
  • Excellent communication and interpersonal skills to interact effectively with internal and external stakeholders.
  • Accreditation as Fire Safety Officer preferred.
  • Experience in Active Ageing Centre operations will be a bonus.

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