Customer Service Assistants/Executives

3 weeks ago


Singapore Dimerco Express Singapore Pte Ltd Full time

Job Responsibilities

  • To perform cost in and cost approval for shipments includes air freight, logistics and trucking shipments.
  • Arrange, handle & organize air import shipments to ensure on-time delivery to customers.
  • Liaising with external and internal stakeholders for shipment status and handling.
  • Attend to customers' requests for flight information, cargo and delivery status, permit, invoice, etc.
  • Arrange custom clearance and declare permits.
  • Arrange pickup/delivery to the consignee's premises.
  • Process and issue billing to customers.
  • Other assignment assigned by the management.

Job Requirements

  • Possess Diploma in Logistics/Supply Chain Management or equivalent
  • Preferably with at least 1 year of experience in Freight Forwarding with the understanding of incoterms will be an advantage
  • Proficient with Microsoft Excel
  • A team player with good interpersonal and communication skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Exceptional customer service and follow up skills


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