Shop Management

1 week ago


Singapore Shopee Full time
Job Description:
  • Manage the progress of SBS listing products, overseeing tasks related to product creation, product edition by following Shopee listing rules.
  • Serve as the main point of contact for setting up SBS listing standards and ensure relevant teams are aligned without gaps and misunderstandings.
  • Regularly review analytics and metrics to report on SBS listing performance.
  • Collaborate and coordinate with multiple teams, including Brands, Key Account Management, SBS Operations, Warehouse, and Internal departments by ensuring smooth and timely execution of all requirements.
  • Deliver Seller expectations and maintain SBS service level/standards through effective exploration and improvement of processes/SOPs.
  • Manage SBS customers complaints, minimize Pre-sale contacts for Retail/Fulfillment model (if needed for new SOP) or deliver FAQ to ensure all relevant team work efficiently without mislead of information.
  • Identify customers needs and Brand expectations eg. new requirements, complaints and taking proactive steps to maintain positive experience with SBS business. Also,enhance customer experiences by implementing SBS recommendations.
  • Manage comment reviews and product rating.
  • Manage credit note submissions and control the pending rate.
  • Monthly forecasting/controlling the SBS compensation voucher.
  • Work closely with cross functional partners including Supply Chain, BKAM, Finance, Project management, Legal, and regulatory leading cross-functional projects to enhance customer service and Brand awareness, additional competitive value with the same business model.
  • Generate new initiative projects related to SBS business to sustain profitability, improve operational performance, and optimize workload.
  • Collaborate with Feature developers to improve SBS products and customers experiences by enhancing higher SBS services standards.
  • Provide assistance and innovative ideas, driving continuous optimization of marketing campaign settings for the Brand PIC or Commercial team.
  • Manage and support stakeholders on ad-hoc assignments if needed.

Requirements:
  • Minimum Bachelor's Degree in Business Administration, Supply Chain, or similar fields.
  • More than 4 years experience with e-commerce platforms and understanding of customer behavior.
  • Outstanding communication skills (Verbal, Written), Proficient in both English and Thai
  • Maintaining a positive, empathetic, willing to learn, able to negotiate and professional attitude toward customers at all times.
  • Knowledge of management, problem-solving skills, ability to handle an unexpected situation including tactfulness and thoroughness.
  • Able to multitask, prioritize, and manage time efficiently.
  • Accurate and precise attention to detail.
  • Proactive and ability to work under pressure.
  • Good analysis in MS office.
  • Creative thinking and ability to generate innovative ideas for business improvement.
  • Familiarity with project management tools and methodologies is a plus.

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