Application Support Analyst
3 weeks ago
- Responsible for the L2 support and troubleshooting for production incidents and critical system interface through Middleware system.
- Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis.
- Support the IT Planner in meeting project objective and perform production transition for new system launch and system change request.
- Propose improvement for systems based on identified process gaps.
- Standardize processes through developing implementation, integration and documentation in accordance to set standards
- Identify and propose suitable processes for automation and implementation.
- Lead and coordinate projects (project support and change request). Provide analytical support and execute requirement analysis to support system enhancement, fixes and emergency application changes deployment.
- Highlight and escalates risk issues to relevant parties in a timely manner.
- Participate in system restoration for Disaster Recovery exercises.
- Diploma/Degree in Computer Science or Information Technology from a recognized institution.
- Hands on experience in maintaining and supporting Middleware software such as MQ, Connect Direct and IBM ESB.
- Hands on experience in scripting on both UNIX and Windows environment. Possess good understanding and competency in scripting in shell or VB.
- Experience in project implementation on Middleware software and has set up channel establishment between multiple system integration.
- Experience in production incident support on Middleware software.
- Knowledge of scheduling/ automation tools
- Experience in DevOps software tool kit such as OpenShift and Jenkins for CI/CD use case, would be a plus.
- Experience in Banking/ Financial industry will be added advantage.
For more information, please visit to www.gmprecruit.com and search for Job Reference: 18917
To find out more about this opportunity, please contact Tang Lee Ling at [HIDDEN TEXT]
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845
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