Food and Beverage

1 week ago


Singapore Hanis (f&b) Pte. Ltd. Full time

Job Purpose:

This position is responsible for the daily operations of the respective assigned 4 - 6 outlets as well as to maximise the sales and optimise profits. He/ she has to build positive business relationship with the Outlet-in-Charge and Team.

Main Responsibilities:

1) Sales & Business Results

  • Consult and is accountable for creating a positive work environment while working shoulder-to-shoulder with the Direct Supervisor and Store Teams to create and accomplish business, in terms of QSC, Sales, People and Profits objectives.
  • Oversee and manage all areas of assigned outlets and make decisions on matters pertaining to assigned outlets.
  • Use all informational resources available such as P&L and Customer Feedbacks information, etc, to identify opportunities and threats to build a business plan to optimize potential.
  • Monitor and analyse outlets' business results. Self-initiate and periodically develop business plan to improve stores' results.
  • Hold Monthly Area Meeting with all Outlets-In-Charge to account for business results, discuss over people development or movement and to update the team on the company and area directions or initiatives.
  • Develop, execute and follow up stores' action plans in term of People, Food Safety, QSC, Sales and Profit.

2) Safety & QSC

  • Support, coach and consult teams to produce consistently high levels of QSC, safety and sanitization standards and guidelines.
  • Submit Incident Report inclusive of actions taken for customers' feedbacks and any stores' incidents timely according to company guidelines.
  • Ensure stores' food products and ingredients store, use and sell according to First-In-First-Out and First-Expire-First-Out guidelines.
  • Demonstrates and reinforces behaviors to gain commitment from Crew to Outlet Leadership Team to deliver Excellent QSC standards.

3) People

  • Support, coach, consult Store-In-Charge to develop recruitment and training plan so that stores are appropriately staffed with competent staff and management team.
  • Select, interview, hire, conduct On-Job-Evaluations (if necessary) and train direct reports based on areas' needs and goals.
  • Know, enforce, educate and consult with all staff on all appropriate HR policies, labor laws, security and safety procedures.
  • Conduct performance appraisals and gives input based on defined goals and objectives for each direct managers and staff.
  • Ensures that individual development plans for service & kitchen team to Outlet Managers are implemented as per guidelines or/ and plans.

4) Administrative and others

  • Conduct Cash Audit and Food Safety and QSC Audit on the assigned stores at least once per assigned outlets on monthly basis. Coach and develop action plan with stores' leaders.
  • Review and ensure outlets' Month-end administration and submission is timely and accurately.
  • Ensure stores perform daily sales deposit, shift control, inventory ordering, petty cash reimbursement and other tasks in accordance to standards timely and consistently.
  • Submit and present monthly operations sales, accountability and action plan report.


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