Guest Services Host

7 days ago


Singapore Shun Tak Real Estate (singapore) Pte. Ltd. Full time

Job Highlights

  • Dynamic working environment
  • Open and collaborative culture

Inspired by Singapore's culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone's throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named 'Marie Villa' by the great-grandson of Singapore's well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities

  • Promote a helpful and professional image to the guest and give full co-operation to any guest.
  • Efficiently perform all duties in the Guest Services Department (Reception, Call Centre, Concierge, Bell, and Driveway, Spa, Wellness & Workout) assisting the entire team where necessary.
  • Ensure guests are provided with personal, attentive and caring service.
  • Ensure guest complaints are dealt with promptly and courteously in line with Artyzen Brand Service Standards.
  • Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude.
  • Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings.
  • Answer inquiries from guests regarding restaurants, transportation, and entertainment in the local area.
  • Suggest off-the-beaten path places to guests to present authentic dining, entertainment and travel experience.
  • Ensure all guests experience a fresh and modern check-in/check-out procedure.
  • Assist with luggage and door upon guest request.
  • Perform curbside/in-room check in for special guests on mobile devices.
  • Anticipate guest needs and offer related services and suggestions accordingly.
  • Find opportunities to surprise and delight guests to create memorable moments.
  • Be able to build small talk with guests during every interaction to engage with guests.
  • Coordinate, process and distribute all incoming reservations during off hours of Reservations Manager and be responsible for telephone inquiries and information services for the hotel.
  • Be entirely flexible and adapt to rotating within the different positions of the Guest Services or any other Department of the hotel as needed.
  • Optimize revenue through timely and accurate bookings.
  • Complete other tasks that are assigned by Management.

Requirements

  • Vocational studies related to the field of Hotel & tourism management with at least 1 year experience in front office or guest facing roles, possible combination with studies.
  • Preference for candidates with front office experience in an established or luxury/upscale or boutique hotel.
  • Service-oriented, attentive to details and observant
  • Excellent oral and written communications skills
  • Good command of written and spoken English
  • Adaptable and outgoing with excellent interpersonal skill
  • Ability to work under pressure and be flexible.
  • Passionate and enthusiastic with a positive can-do' attitude


  • Singapore Grand Hyatt Singapore Full time

    You will be responsible to provide an excellent and consistent level of service to your customers as well as assisting the daily shift operations in line with brand standards. The Host - Guest Experience is responsible to contribute to the smooth and efficient running of the Guest Experience team within the Rooms Division, including the Concierge and...

  • Host Captain

    5 days ago


    Singapore Victory Hill Exhibitions Pte. Ltd. Full time

    To lead and manage the Host training based on ISD's interactive guest experience journey roadmap and eloquent delivery of the Host script of the various rooms.To be the lead in hosting of NEON and RWS VVIPs as well as corporate and special events.To ensure and maintain the uniformity of performance standard of Full Time and Part Time Hosts before their...


  • Singapore Resorts World At Sentosa Pte. Ltd. Full time

    Responsibilities:Provide membership services for Resorts World Sentosa's loyalty programme members including attending to general enquiries, creating new members accounts, keeping members updated of membership benefits and privileges.Work in partnership with the planning and sales team to promote membership programmes and benefits, as well as campaigns,...

  • Ascott Host

    7 days ago


    Singapore Ascott International Management Pte Ltd Full time

    Job Responsibilities:The Host will take gentle care of all their guests from arrival until departure without imposing themselves on the guests.Provide a very personal, detailed, seamless service to guests. A host will take care of guests needs in a highly professional manner.To ensure nothing less than the best available presentation of the suites/apartments...


  • Singapore Iconic Locations Singapore Pte. Ltd. Full time

    Customer Focus:Demonstrates a strong commitment to customer satisfaction. Anticipates customer needs, providing personalized service.Responsibilities:Make reservations for guests.Address guest inquiries and resolve issues promptly.Ability to handle cashiering unsupervised.Use appropriate language, tone, and non-verbal cues to convey messages...

  • Service Technician

    Found in: beBee jobs SG - 1 week ago


    Singapore HOST PTE. LTD. Full time

    As Service Technician, you are also responsible for providing configuration (including on-site/customer sites), installation, maintenance, troubleshooting, and servicing of customers' machines to ensure that they are functional and efficient.What will you deliver?-Configure, install, test and commission new machines.-Establish and implement process...

  • Service Technician

    Found in: beBee S SG - 1 week ago


    Singapore HOST PTE. LTD. Full time

    As Service Technician, you are also responsible for providing configuration (including on-site/customer sites), installation, maintenance, troubleshooting, and servicing of customers’ machines to ensure that they are functional and efficient.What will you deliver?-Configure, install, test and commission new machines.-Establish and implement process...

  • Host/ Hostess

    7 days ago


    Singapore J C Tapas Bar Pte. Ltd. Full time

    About usMarguerite is awarded by Michelin with one star. Taking root amidst the lush garden surrounds of the Flower Dome, Marguerite by Chef/Owner Michael Wilson embraces the best of the seasons with tasting menus that celebrate craft, provenance and produce through contemporary cuisine. Fine wines, innovative temperance beverages and a personalised level of...

  • Host/Hostess

    7 days ago


    Singapore Food Trot Pte. Ltd. Full time

    Host/Hostess for a Speakeasy Bar (CBD area)Job Description:Retrieve data and tabulate monthly report on client demographic, spendings and sales for analysis (sevenrooms)Manage guest reservation and welcome guests into the outletLiase with organisers for private eventsBroadcasting of upcoming promotions and events for members, also monitor expiry dates of...


  • Singapore Rb Corp Pte. Ltd. Full time

    At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That's where you come in. When you're part of the InterContinental Hotels & Resorts brand you're more than just a job title.At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded people who know what it...

  • Club InterContinental Host

    Found in: Talent SG 2A C2 - 2 weeks ago


    Singapore RB CORP PTE. LTD. Full time

    Roles & ResponsibilitiesAt InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.At InterContinental Hotels & Resorts we look for people who are charming, confident, and...


  • Singapore Shangri-la Hotel Limited Full time

    At Shangri-La Singapore we are a heart-warming family. We share something powerful â€' our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing...


  • Singapore Resorts World At Sentosa Pte. Ltd. Full time

    ResponsibilitiesCreate memorable experience for guest during special occasionsAbility to create and articulate the menu to the guestHost and engage the guest while serving food and beverageEnsure guest's food and beverage are served promptly in accordance to their ordersProvide suggestion to guest for wine pairing and decanting of the wineProcess the food...


  • Singapore Resorts World At Sentosa Pte. Ltd. Full time

    ResponsibilitiesCreate memorable experience for guest during special occasionsAbility to create and articulate the menu to the guestHost and engage the guest while serving food and beverageEnsure guest's food and beverage are served promptly in accordance to their ordersProvide suggestion to guest for wine pairing and decanting of the wineProcess the food...


  • Singapore Resorts World At Sentosa Pte. Ltd. Full time

    Responsibilities:Deliver excellent service and maximize guests' experience by understanding and meeting their expectationsAssigned at designated counters in the Casino to attend to the needs and requests of guests, e.g. application of Genting Rewards membership, rewards redemption, booking / amendment of attractions, hotels, restaurants, limousine and...

  • Guest Relations Executive

    Found in: beBee S SG - 3 weeks ago


    Singapore Como Cuisine Full time

    JOB DESCRIPTIONWork hand in hand with reservation staff & restaurant manager on table assignment and special requestsGreet guests in a friendly and warm manner.Have a good understanding of the menu and the workings of the restaurant.Possess extensive and correct menu knowledge.Be able to effectively control the host desk and communicate with...


  • Singapore Prospect Consulting Services Pte. Ltd. Full time

    About the Role:We are seeking a highly motivated and organized individual to join our client as a Temporary Hosted Buyer Manager for our upcoming retail exhibition. In this fast-paced 1-month contract role, you will be responsible for the successful management of approximately 40 hosted buyers, ensuring they have a productive and enjoyable experience at the...

  • F&B Guest Experience Lead

    Found in: Talent SG 2A C2 - 8 hours ago


    Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities Create memorable experience for guest during special occasions Ability to create and articulate the menu to the guest Host and engage the guest while serving food and beverage Ensure guest’s food and beverage are served promptly in accordance to their orders Provide suggestion to guest for wine pairing and...


  • Singapore Goodwood Park Hotel Private Limited Full time

    DUTIES AND RESPONSIBILITIESMaintains the efficiency of the Guest Services/Information, Bell Service, Doorman.Checks on grooming standard of all Bell staff when they are on duty.Ensures that all guests approaching the Guest Services Desk are attended to immediately.Ensures a high standard of discipline and professionalism is maintained among the staff...


  • Singapore Parkroyal Collection Marina Bay, Singapore Full time

    Job Duties & Responsibilities . Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements and movement.. Deliver the highest quality and brand service standards to consistently meet and exceed Guest and VIP expectations.. Maintain current knowledge of hotel products, services, pricing and...