Front Office Associate

7 days ago

Singapore Mgh Hospitality Pte. Ltd. Full time

Meet KINN, where our properties are more than just places to stay - they're sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment. Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone's needs.

We are looking for Full-time Front Office Associate to serve as our guests' main point of contact and manage all aspects of their accommodation. Serving as KINN's ambassador, you will be instrumental in creating a pleasant and memorable stay for our guests, and to show them the full KINN experience.

Responsibilities

  • Perform check in and check out duties in accordance to the Hotel's P&P Standards
  • Update guest information into Hotel PMS system
  • Filing of guest registration cards into Guest In House folders for check in guest
  • Filing and storage of guest registration cards for check out guests
  • Checking and charging of daily arrivals, guest in house and future bookings via Hotel PMS and various OTAs (Online Travel Agent) according to Hotel P&P standards
  • Checking of daily arrivals and departures, ensuring that rooms/capsules are blocked and prepared for guest arrivals
  • Perform checks on cleanliness of public areas and other guest areas such as dorms, guest toilets, public areas etc
  • Check pantries and topping up of pantry amenities
  • Preparing and sending of daily hotel reports to relevant parties nightly

Requirements

  • Independent and adaptable
  • Self-confident and makes an effort to be well-groomed and tidy
  • Excellent communication and organizational skills
  • Fluency in English is a must.
  • Previous work experience as a hotel front desk agent, receptionist or similar role is preferred, but will train the right person.
  • Commitment to work a 5 day work week including shifts and weekends.
  • Experience with property management and digital softwares such as CloudBeds or Opera will be a huge plus
  • Experience managing online travel agent websites such as and Agoda work is an advantage

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