Assistant Front Office Manager

3 weeks ago

Singapore Marriott Full time

Job Number

Job Category Rooms & Guest Services Operations

Location The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience


• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR


• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team


• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.


• Encourages and builds mutual trust, respect, and cooperation among team members.


• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.


• Ensures employee recognition is taking place on all shifts.


• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals


• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.


• Develops specific goals and plans to prioritize, organize, and accomplish your work.


• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.


• Strives to improve service performance.


• Collaborates with the Front Office Manager on ways to continually improve departmental service.


• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.


• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.


• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service


• Provides services that are above and beyond for customer satisfaction and retention.


• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.


• Serves as a role model to demonstrate appropriate behaviors.


• Sets a positive example for guest relations.


• Displays outstanding hospitality skills.


• Empowers employees to provide excellent customer service.


• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.


• Provides feedback to employees based on observation of service behaviors.


• Handles guest problems and complaints effectively.


• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies


• Implements the customer recognition/service program, communicating and ensuring the process.


• Ensures compliance with all Front Office policies, standards and procedures.


• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities


• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.


• Analyzes information and evaluating results to choose the best solution and solve problems.


• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.


• Functions in place of the Front Office Manager in his/her absence.


• Communicates critical information from pre- and post-convention meetings to the Front Office staff.


• Participates in department meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.


  • Assistant Front Office Manager

    2 weeks ago

    Singapore The Fullerton Hotel Full time

    To assist the Front Office Manager in ensuring smooth operation of the Front Office. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager to meet the service standards of the Hotel. To direct the Front Office operation in the absence of the Front Office Manager. To assist the...

  • Assistant Front Office Manager

    2 days ago

    Singapore THE FULLERTON HOTEL Full time

    Roles & ResponsibilitiesTo assist the Front Office Manager in ensuring smooth operation of the Front Office. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager to meet the service standards of the Hotel. To direct the Front Office operation in the absence of the Front...

  • Assistant Front Office Manager

    1 week ago

    Singapore Hoi Hup Novena Pte. Ltd. Full time

    JOB SUMMARYDuties and ResponsibilitiesThe Duty Manager is the representative of Senior Management.The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest...

  • Assistant Front Office Manager

    6 days ago

    Singapore HOI HUP NOVENA PTE. LTD. Full time

    Roles & ResponsibilitiesJOB SUMMARYDuties and Responsibilities The Duty Manager is the representative of Senior Management. The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the...

  • Assistant Front Office Manager

    3 weeks ago

    Singapore Momentus Hotel Alexandra Full time

    Job DescriptionTo assist the Front Office Manager in directing and supervising the activities of the sections of the Front Office.To ensure that guests are attended to with promptness, courtesy and efficiency and that guests' complaints are handled with tact and diplomacy.To oversee the various sections within the Front Office Department to ensure optimum...

  • Assistant Front Office Manager

    6 hours ago

    Singapore Hh Properties Pte. Ltd. Full time

    Job Summary:Supervise, conduct training, and maximize the performance of Front Desk & Guest Loyalty Associates and ensuring that all procedures are completed to the hotel's desirable quality and brand standards. Assist when necessary to ensure optimum service to guests. Train and monitor all Front Office reports prepared by Front Office team to ensure...

  • Assistant Front Office Manager

    6 hours ago

    Singapore Millennium & Copthorne International Limited Full time

    Position SummaryThe Assistant Front Office Manager will report directly to the Front Office Manager and play a pivotal role in supporting the Rooms Division. This position is primarily responsible for efficiently managing all Front Office Operations while ensuring that guests receive the utmost level of service.Job ResponsibilitiesOperationsCoordinate the...

  • Assistant Manager, Front Office

    3 weeks ago

    Singapore Millennium & Copthorne International Limited Full time

    The Orchard Hotel Singapore, a member of Millennium & Copthorne International - a dynamic, global hotel group with properties in major gateway cities and operating more than 160 hotels worldwide, is looking for passionate and service-oriented individuals for the following position: -Assistant Manager, Front OfficeReporting to the Front Office Manager and the...

  • Front Desk Officer

    3 weeks ago

    Singapore PEAK360 Pte. Ltd Full time

    The Front Desk Officer at a gym serves as the first point of contact for members and potential members. They play a crucial role in creating a welcoming and friendly environment that encourages regular gym usage and member retention. Job Description: We are looking for a friendly, energetic, and highly-organized individual to join our team as a Gym Front...

  • Assistant Front Office Manager

    3 weeks ago

    Singapore SSG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...

  • Assistant Front Office Manager

    2 weeks ago

    Singapore Concorde Hotel Singapore Full time

    Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basisEnsure all guests are being treated in an efficient and courteous manner that complies with Concorde Hotel Singapore standardResolve customer complaints as appropriate to maintain a high level of customer satisfaction and qualityManage...

  • Assistant Front Office Manager

    3 weeks ago

    Singapore Ssg Hotels Pte. Ltd. Full time

    An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott)- Duxton Reserve, Autograph Collection Hotel (Marriott)- The Vagabond Club, a Tribute Portfolio Hotel (Marriott)- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).Garcha...

  • Front Desk Officer

    2 weeks ago

    Singapore PEAK360 PTE. LTD. Full time

    Roles & ResponsibilitiesPEAK360 is located at The Central @ Clarke Quay.We are about 8,000sqft, a gym operating daily from 7am - 10pm.We offer a space for freelance personal trainers to train their clients, we offer services for personal training by our Trainers and gym memberships.We also have a studio (PEAK360 Studio), a space for trainers to conduct their...

  • Front Desk Officer

    3 weeks ago

    Singapore Peak360 Pte. Ltd. Full time

    PEAK360 is located at The Central @ Clarke Quay.We are about 8,000sqft, a gym operating daily from 7am - 10pm.We offer a space for freelance personal trainers to train their clients, we offer services for personal training by our Trainers and gym memberships.We also have a studio (PEAK360 Studio), a space for trainers to conduct their classes, workshops and...

  • Hospitality Executive, Front Office

    3 days ago

    Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full time

    Roles & ResponsibilitiesPrimary Responsibilities Assist guests with enquiries and requests Perform meet and greet in the lobby and in-room registration Manage the Front Desk operation and assist in Housekeeping/F&B operations Work and coordinate with other departments to satisfy guest requests/complaints Interact with guests; provide warm and memorable...

  • Front Office Manager

    2 weeks ago

    Singapore Ssg Hotels Pte. Ltd. Full time

    An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott)- Duxton Reserve, Autograph Collection Hotel (Marriott)- The Vagabond Club, a Tribute Portfolio Hotel (Marriott)- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).Garcha...

  • Management Assistant Officer

    2 weeks ago

    Singapore National University of Singapore Full time

    Job DescriptionTo support the Property Heads for housing operations at the respective properties.Duties & Responsibilities. To operate front desk services and ensure check-in and check-out operations of the student residences at UTown are aligned with the objectives set by Housing Services. . Handle general enquiries and feedback from residents, guests,...

  • Front Office Executive

    1 day ago

    Singapore CAPELLA HOTEL, SINGAPORE Full time

    Roles & ResponsibilitiesPosition OverviewThe Front Office Executive is responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests. The incumbent handles and provides information to any guest or visitor inquiry, processesrl all payments according to established hotel requirements, answers calls at the front desk and alerting...

  • Senior Front Office Executive

    2 weeks ago

    Singapore Millennium & Copthorne International Limited Full time

    Implement operating procedures & service standards for front office operationsMonitor front office operations to ensure adherence to organisational standards & proceduresReview manpower allocation for front office operationsMonitor room inventory levels & reconcile discrepanciesManage team's service performance in response to guests' needs & requests to...

  • Front Office Receptionist

    2 weeks ago

    Singapore Civil Service Club Full time

    Front Office ReceptionistLocation: Bukit Batok Clubhouse (West area, Singapore)We are looking for candidate to fufill the post of a Front office receptionist (Part Time).What you'll be doing:Assist members with payment of membership, facilities booking and coursesAttend to walk in enquiriesAnswering of phonecallAdhoc duty as assigned from time to timeWe want...