Senior Sales Manager

3 weeks ago

Singapore Ibis Singapore On Bencoolen Full time

Responsibilities:

  • The Senior Sales Manager's mission is to primarily promote the Hotel and where possible, hotels belonging to the chain in his/her area/region.
  • To achieve optimal sales at the best possible conditions for the company.
  • To meet Hotel Budget and Individual KPIs (Room Target, Meeting Room Target, ADR & OCC)
  • Pays visits to former, existing, and potential clients given entering into contracts with them, especially commercial accounts
  • Anticipate the volume of business, taking into consideration the occupancy of the Hotel, the holidays, the weather, the activities in the Hotel, and the community in general
  • Defines precisely guest requirements and ensures that the guest services offered correspond effectively to their requests
  • To achieve targets by increasing room night production and the average room rates as set by the Director of Sales
  • Assist DOS in the training of new team members
  • Maintain and update vital information of companies, contacts, profiles, and databases in the Anais system (PMS)
  • Provide after-sales service and in particular ensure all guest complaints are taken seriously and discussed with the respective departments if necessary
  • Receives any important guest in the Hotel whom he/she has approached
  • Negotiates prices with the clients
  • Confirms verbal proposals in writing
  • Ensures that all complaints have initiated follow-up action
  • Achieve personal and sales team goals as assigned
  • Monitor competitors' activities and assist in market intelligence
  • Sell hotel room nights to new, existing, and prospective customers in line with the goals set forth in the sales strategy, negotiating optimum rates for the benefit of the business
  • Adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team
  • Perform other duties as assigned

Requirements:

  • Bachelor's Degree or Diploma in Hospitality Management
  • Minimum of three years of hotel sales experience
  • Proven ability to build relationships and find the new business: prospecting, networking, site inspections, and sales calls
  • Excellent verbal and written communication skills and strong attention to detail
  • Keep abreast of industry trends and share information with all staff
  • Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously
  • Proactive mindset to anticipate and support changes in our business
  • Conformity to the highest standards of personal integrity and ethical behavior
  • Exceptional customer service abilities

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