Senior Executive/Assistant Manager

7 days ago

Singapore National University of Singapore Full time
About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world's leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family

To learn more about the NUS Business School, please visit

Job Description

The incumbent will be responsible for the admissions processes of our various MSc programmes as well as the Graduate Certificate programmes in collaboration with other team colleagues. S/he will work with the various stakeholders (Academic Director, relevant faculty members, students, internal and external stakeholders) to ensure the smooth running of the admissions process for our programmes. S/he will also have an important public relations role in representing the MSc Programmes Office, NUS Business School, and NUS both internally and externally, and contribute to the Business School's mission and values.

  1. Part of a dynamic team involved in the growth of the MSc Programmes Office
  2. Manage the admissions administration and processes (e.g. review application materials, organize/conduct interviews, prepare reports and admissions materials for management review, etc.)
  3. Liaise with prospective applicants on application documentation and submissions
  4. Provide support to the students for admissions-related matters (e.g. Application process, Student Pass, Matriculation, etc.)
  5. Collaborate closely with the faculty in conducting and transcribing admission interviews
  6. Contribute to the review and improvement of admissions processes
  7. Conduct administrative briefing sessions for the students
  8. Provide admission and general counseling to the students
  9. Train and mentor junior staff as required
  10. Deliver a superior level of customer service and programme satisfaction to both internal and external stakeholders
  11. Support the Welcome Session, Orientation and other programme events organized by the MSc Programmes Office
  12. Other duties as assigned by the Associate Director, Director, Academic Director and Programme Office
Qualifications
  • Degree from a reputable University in any discipline
  • Minimum 3 to 5 years' relevant work experience, preferably in a higher education institution
  • Possess excellent oral and written communication skills with the ability to confidently engage and consult with senior-level internal and external stakeholders
  • Strong organizational ability and high attention to detail in tracking and managing admissions for the academic programmes
  • Observant in identifying process, operational and service gaps and propose solutions
  • Passionate in seeking constant improvements to processes and service delivery
  • Strong customer service focus in cross-cultural environments
  • Self-driven with a high level of autonomy and yet be a team player simultaneously
  • Able to set priorities, multi-task and work under pressure
  • Proactive and demonstrate creative, innovative and service-oriented approaches to problem solving
  • Willingness to adopt flexible work hours and undertake business travel if needed
  • IT savvy with good computer (Microsoft Office Applications) skills


(Appointment job grade will commensurate with the selected candidate's experience)

Department : Dean's Office (BIZ)

Employee Referral Eligible: No

Job requisition ID : 23669

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