Sales Operations Manager

2 weeks ago


Singapore Johnson Controls (s) Pte. Ltd. Full time

What you will do:

  • Lead the planning, deployment, and execution of commercial excellence programs across the region, focused on driving sales productivity and secured order and margin growth.
  • Work in close partnership with the sales leaders to align on priorities and together build strong commercial fundamentals.
  • Achieve high degree of sales operational excellence, leveraging data & insights to achieve/exceed financial plan and leads continuous improvements, user experience and governance for the region.

How you will do it:

  • Be a business partner for VBU leaders, enabling success via driving projects and activities such as weekly/monthly/quarterly forecasting, quota design, coverage planning and leading to book execution.
  • Build effective working partnerships across business and function, creating demonstrable value for the enterprise by orchestrating resources via indirect and direct leadership to execute work effectively, across functional partners such as IT, finance, field operations, learning & development, and our sales/marketing community.
  • Interpret real-time data and work with sales leaders to identify improvements through the complete sales process (including but not limited to lead, account, line of business, opportunity, and pipeline management).
  • Lead continuous improvement of our core commercial cadences, driving working standards and best practices across content, tools, data, process, and enablement.
  • Lead continuous improvement for technology and process improvements to refine and simplify the ecosystem in which sales professionals win particularly leveraging salesforce.com as the core CRM application.
  • Lead commercial planning process including sales quota design, capacity and production planning, performance and KPI tracking.
  • Lead provision of standard work and insights for commercial reviews, standardize performance dashboard/reports as part of project performance and operating rhythm.

What we look for:

  • Bachelor's degree in related subject with minimum 5 years of demonstrable business experience in commercial & business operation roles/functions
  • Specific experience managing or matrix direction to a distributed sales organization in a multi-line business.
  • Excellent analytical and interpersonal skills and presents convincingly to peers, executives, partners, and customers.
  • Exceptional enterprise leadership skills in a dynamic and fast-growing organization.
  • Strong knowledge of CRM and associated technologies.
  • Ability to communicate effectively with all levels of employees/management and experience in a cross-functional matrix reporting structure.

What we offer:

  • Competitive salary
  • Paid vacation/holidays/sick time
  • Comprehensive benefits package
  • On the job/cross training opportunities
  • Encouraging and collaborative team environment
  • Dedication to safety through our Zero Harm policy


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