Shopify Plus Presales Technical Support

3 weeks ago

Singapore Verz Design Pte. Ltd. Full time

JOB SUMMARY:

Verz Design, a leading digital agency specializing in web design and development, is seeking a

skilled and motivated individual for the position of Shopify Plus Presales Technical Support. As a

member of our dynamic team, you will be responsible for providing technical expertise and support

to our clients and sales team during the presales phase of Shopify Plus projects. This is a customerfacing

role that requires a deep understanding of the Shopify Plus platform and its functionalities,

as well as excellent communication and problem-solving skills.

KEY RESPONSIBILITIES:

  • Provide technical guidance and support to the sales team in presales activities related to Shopify Plus.
  • Collaborate with sales executives to understand client requirements and provide appropriate solutions based on Shopify Plus capabilities.
  • Conduct product demonstrations and presentations to showcase the features and benefits of Shopify Plus to potential clients.
  • Assist in scoping, estimating, and defining project requirements for Shopify Plus implementations.
  • Collaborate with the design and development teams to create high-quality proposals, project plans, and statements of work (SOWs).
  • Conduct thorough technical evaluations of client requirements to ensure feasibility and alignment with Shopify Plus capabilities.
  • Prepare and deliver comprehensive technical documentation, including solution architectures and integration plans.
  • Stay updated with the latest features, enhancements, and industry best practices related to Shopify Plus.
  • Proactively identify potential technical challenges or limitations and provide recommendations for mitigating risks.
  • Act as a liaison between clients, sales, and development teams to ensure smooth handover of projects

JOB REQUIREMENTS

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience (2+ years) in a technical support or presales role, preferably in the ecommerce industry.
  • Strong knowledge and understanding of Shopify Plus platform and its ecosystem, including themes, apps, and APIs.
  • Proficiency in web development technologies such as HTML, CSS, JavaScript, and Liquid.
  • Experience with integrating third-party applications like ERP, CRM, POS, PIM, WMS, OMS,
  • IMS, Martech and payment gateways with Shopify Plus.
  • Excellent communication and interpersonal skills, with the ability to effectively convey technical concepts to both technical and non-technical stakeholders.
  • Strong analytical and problem-solving abilities, with keen attention to detail.
  • Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
  • Familiarity with eCommerce project management methodologies is a plus.

Interested and qualified applicants, please send in your resume with current and expected salaries to: [HIDDEN TEXT]. Remuneration package shall be determined based on experience and qualifications. Only shortlisted candidates will be notified.

Thank you for applying.

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