Area Manager

2 weeks ago


Singapore The Supreme Hr Advisory Pte. Ltd. Full time

Area Manager / District Retail Manager | Premium Chocolate | AMK

Working days: Monday to Friday
Working hours: 9am - 6:30pm
Working Location: Ang Mo Kio
Salary: $4000 - $5000

Job Description:

The Area Manager/District Retail Manager serves as a linchpin in driving business growth, operational excellence, and service innovation within their designated area/district. Through strategic leadership, operational acumen, and a relentless focus on customer satisfaction and sales performance, they play a pivotal role in shaping the success and sustainability of the retail enterprise.

Develop Business Opportunities:

  • Analyse new market trends, consumer behaviours, and emerging business opportunities.
  • Collaborate with management to implement organization strategies aligned with business objectives.
  • Operationalise and manage governance, risk, and compliance frameworks.
  • Drive sales performance through strategic initiatives and marketing campaigns.

Drive Service Excellence:

  • Develop service operations strategies to enhance customer satisfaction and loyalty.
  • Optimise the workforce for service excellence through training programs.
  • Develop a service recovery framework to address customer complaints effectively.
  • Manage the service brand image and lead with a service vision.

Deliver Operations Excellence:

  • Manage and review store operations and processes.
  • Collaborate with Facilities Management Team to maintain store facilities.
  • Integrate business continuity management practices into retail operations.
  • Manage crisis situations effectively and ensure compliance with regulatory requirements.

Drive Innovation and Productivity Aspirations:

  • Lead teams to embrace a culture of innovation and continuous improvement.
  • Conduct productivity diagnoses and develop action plans to implement productivity initiatives.
  • Facilitate the implementation of productivity and innovation initiatives.
  • Evaluate potential ideas and innovations and collaborate with cross-functional teams.

Manage Teams:

  • Provide direction and guidance to Supervisors, fostering a culture of accountability and collaboration.
  • Develop Supervisors' capabilities through coaching, mentoring, and training initiatives.
  • Promote workforce diversity and inclusion and influence team decision-making processes.

Manage Customer Order Fulfilment:

  • Define and enhance order fulfilment policies and procedures.
  • Review customer satisfaction metrics and feedback to identify areas for improvement.
  • Manage order processing, fulfilment, and returns of customer orders.

Job Specifications:

  • Education: Bachelor's degree in Business or related field preferred.
  • Experience: 5-7 years in retail management, with multi-unit experience preferred.
  • Willingness to travel within Singapore across boutiques on a regular basis.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

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