Area Manager

3 weeks ago

Singapore Iuiga Technologies Pte. Ltd. Full time

Operational: . Oversee and ensure the smooth operation of the assigned outlets . Lead a team of retail staff in achieving sales targets and overall performance of outlets . Overall accountable to an area or portfolio assigned including P&L, fulfillment of targets and policies of the company . Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows . Monitor sales and provide routine/monthly sales reports with recommendations for business reviews with management . Ensure proper cost control on all expenses according to budget and provide suggestions on cost saving . Review and provide feedback to Outlet Managers and the team with relations to job assignments according to operational needs in order to achieve and maximize work efficiency . Cooperate with various supporting departments to ensure smooth daily workflow

Service and Quality: . Maintain and improve established quality and service standards . Uphold the retail standards across all outlets by conducting regular store visit . Develop subordinates by providing ongoing feedback for operational improvement and establishing performance expectations . Direct and manage outlets according to the company SOPs and regulatory requirements . Conduct investigations & prepare reports for all incidents happened at outlet and put up recommendations . Ability to respond to the customer or team members comments and feedback professionally . Manage staff performance and disciplinary issues . Resolve customers' complaints and operational issues

Administrative: . Strategically plan and review weekly manpower schedules to achieve optimal operational standards and control manpower costs effectively . Effectively communicate company policies and procedures to staff . Prepare and timely submission of reports to Operations Manager and relative supporting departments . Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance . Handle disciplinary issues, grievances, disputes and work tension among the team Perform other tasks or duties assigned by the Operations Manager

Requirements: . At least 3-4 years of supervisory experience in relative industries: Retail sector . Positive working attitude with good teamwork spirit . Possess leadership skills with ability to guide and coach a group of Outlet Managers . Responsible and ability to maintain quality of work . Good interpersonal and communication skills . Strong adaptability to a fast-pace working environment . Computer literacy (Microsoft Word, Excel and etc) . Knowledge of POS systems

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