Area Manager

2 weeks ago

Singapore Koufu Pte Ltd Full time

DUTIES AND RESPONSIBILITIES:

Operations

. Led a team of Senior / Foodcourt Manager in achieving sales targets and overall performance of outlets

. Provide guidance to Senior / Foodcourt Manager and F&B Supervisor to maintain smooth daily operations of the Foodcourts and Coffeeshops

. Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.

. Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.

. Assist inspectors of relevant authorities/ agencies such as NEA, SFA and Civil Defense during outlet inspection and follow-up actions.

. Liaise with landlords on building matters, joint promotions and events.

. Responsible in marketing of food stalls to tenants and ensure outlet's prompt collection of rental from tenants

. In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with stall tenants.

. Responsible for sourcing qualified tenants / food types to fill up vacant stalls and to ensure that all vacant stalls are filled

. Propose activities according to market needs.

. Take immediate and appropriate collection/legal actions for recovery of debt (e.g. Stall rental etc.) and minimise credit losses

. Able to handle daily sales settlement

. Work with Business Development and Project to identify potential new business opportunities, sites, source, build and renovate

. Responsible for the financial and operational performance of the Foodcourt and Coffeeshop of designated area

. Work with senior management and financial team on outlets' budgets.

. Establish overall business plans and provide regular reports on area performance, sales and financial budget analysis to senior management

. Provide solutions to improve the bottom line to outlet's Profit and Loss.

. Maintain and improve established quality and service standards

. Develop employees by providing ongoing feedback for operational improvement and establishing performance expectations

. Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.

. Conduct regular checks on the hygiene, service standards and quality of products, and provide feedback internally and to stall tenant.

. Ensure selling prices of stalls according to agreements.

. Assess and provide evaluation of stall tenants' performance.

. Supervise and provide guidance to stall tenants and cleaning contractors to provide high quality of service and achieve housekeeping excellence.

. Conduct weekly and monthly outlet's meeting

. Ensure M&E works according to schedule.

Administration

. Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance.

. Handle disciplinary issues, grievances, disputes and work tension among the team.

. Handles the termination procedures as per company's guideline.

. Effectively communicate company policies and procedures to team members, and stall tenant etc.

. Accountable for outlet float money, petty cash and daily sales collection.

. Responsible for ensuring stall tenants' daily sales received, are correct and being bank in.

. Timely submission of outlet reports.

. Prepare and submit monthly reports to Senior Management.

. Ensure proper cost control on all expenses according to budget.

. Carry out necessary actions against stall tenants and contractors for non-conformance in service, housekeeping and agreements.

. Any other assigned tasks

JOB REQUIREMENTS:

. With passion in working F&B industry and its operational processes.

. Diploma in F&B, supply chain or related disciplines

. Minimum 5 years' experience in Foodcourt operation

. Bilingual in both English and Mandarin (written and spoken) to liaise with English and Chinese-speaking stakeholders

. Ability to foster positive working relationships

. Strong leadership quality with excellent analytical and decision-making skills

. Basic computer literacy including Microsoft Office and Google Suite

. Must possess Class 3 license

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