Area Manager

1 month ago

Singapore KOUFU PTE LTD Full time
Roles & Responsibilities

DUTIES AND RESPONSIBILITIES:


Operations

· Led a team of Senior / Foodcourt Manager in achieving sales targets and overall performance of outlets

· Provide guidance to Senior / Foodcourt Manager and F&B Supervisor to maintain smooth daily operations of the Foodcourts and Coffeeshops

· Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.

· Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.

· Assist inspectors of relevant authorities/ agencies such as NEA, SFA and Civil Defense during outlet inspection and follow-up actions.

· Liaise with landlords on building matters, joint promotions and events.

· Responsible in marketing of food stalls to tenants and ensure outlet’s prompt collection of rental from tenants

· In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with stall tenants.

· Responsible for sourcing qualified tenants / food types to fill up vacant stalls and to ensure that all vacant stalls are filled

· Propose activities according to market needs.

· Take immediate and appropriate collection/legal actions for recovery of debt (e.g. Stall rental etc.) and minimise credit losses

· Able to handle daily sales settlement

· Work with Business Development and Project to identify potential new business opportunities, sites, source, build and renovate

· Responsible for the financial and operational performance of the Foodcourt and Coffeeshop of designated area

· Work with senior management and financial team on outlets’ budgets.

· Establish overall business plans and provide regular reports on area performance, sales and financial budget analysis to senior management

· Provide solutions to improve the bottom line to outlet’s Profit and Loss.

· Maintain and improve established quality and service standards

· Develop employees by providing ongoing feedback for operational improvement and establishing performance expectations

· Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.

· Conduct regular checks on the hygiene, service standards and quality of products, and provide feedback internally and to stall tenant.

· Ensure selling prices of stalls according to agreements.

· Assess and provide evaluation of stall tenants' performance.

· Supervise and provide guidance to stall tenants and cleaning contractors to provide high quality of service and achieve housekeeping excellence.

· Conduct weekly and monthly outlet’s meeting

· Ensure M&E works according to schedule.


Administration

· Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance.

· Handle disciplinary issues, grievances, disputes and work tension among the team.

· Handles the termination procedures as per company’s guideline.

· Effectively communicate company policies and procedures to team members, and stall tenant etc.

· Accountable for outlet float money, petty cash and daily sales collection.

· Responsible for ensuring stall tenants’ daily sales received, are correct and being bank in.

· Timely submission of outlet reports.

· Prepare and submit monthly reports to Senior Management.

· Ensure proper cost control on all expenses according to budget.

· Carry out necessary actions against stall tenants and contractors for non-conformance in service, housekeeping and agreements.

· Any other assigned tasks


JOB REQUIREMENTS:

· With passion in working F&B industry and its operational processes.

· Diploma in F&B, supply chain or related disciplines

· Minimum 5 years’ experience in Foodcourt operation

· Bilingual in both English and Mandarin (written and spoken) to liaise with English and Chinese-speaking stakeholders

· Ability to foster positive working relationships

· Strong leadership quality with excellent analytical and decision-making skills

· Basic computer literacy including Microsoft Office and Google Suite

· Must possess Class 3 license


Tell employers what skills you have

Coaching
Class 3 License
Budgets
Leadership
Microsoft Office
Housekeeping
Defense
Landlords
Supply Chain
Tenant
Administration
Selling
Business Development
Sourcing
Cost Control
Computer Literacy

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