Head of Business Process Management

1 week ago

Singapore PACIFIC INTERNATIONAL LINES (PRIVATE) LIMITED Full time

Job summary: The Head of Business Process Management is responsible for driving organization-wide process governance, standardization, and transformation to optimize overall operations, service quality and cost efficiency across the relevant divisions. This role leads process reengineering, seeks and drive continuous improvement initiatives with a focus on end-to-end process ownership in the identified divisions.

Job Responsibilities:

1. Lead global process governance & standardization

2. Drive cross-functional process reengineering

3. Oversee BPM technology integration (RPS, AI, Process Mining)

4. Initiate projects related to Business Processes (current focus will be on Sales & CS).

5. Monitor Regional Offices' compliance with established business processes.

6. Define and monitor key performance indicators (KPIs) for processes to track their effectiveness (develop process dashboards)

7. Develop and maintain risk control frameworks (IAF), strategies, and action plans to minimize risks within the business processes.

8. Lead Change Management & training programs

Qualifications & Experience Required:

  • Bachelor's degree in Business Administration, Project Management, or a related field.
  • Master's degree (e.g., MBA) is a plus.
  • Over 10 years of experience in process management, process improvement, enterprise transformation in the related domain, with at least 5 years or more in a senior management or leadership role.
  • Deep understanding of business processes in container shipping industry.
  • Proven track record of owning and optimizing business processes across multiple functions or regions.
  • Extensive experience in leading cross-functional teams and collaborating with multiple stakeholders (e.g., trade, finance).
  • Experience in driving large-scale process transformation initiatives, including the use of automation and technology.
  • Change management expertise, with the ability to lead teams through process improvements and transformations.
  • Strong leadership in a matrix organisation

Professional Skill Sets:

  • Project Management Skills or Qualifications (e.g. PMP, PMI, Agile, Scrum etc.)
  • Lean Six Sigma certification (Black Belt) or other process improvement methodologies.
  • Change Management Certifications (e.g. CCMP, COPC, etc.)
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