Senior Business Analyst – Oracle Opera Expert

1 day ago

Singapore GOLDTECH RESOURCES PTE LTD Full time
Roles & Responsibilities

Job Summary

We are seeking an experienced Oracle Opera Expert (Senior Business Analyst) to support, enhance and optimize our hotel property management systems. The ideal candidate will have in-depth knowledge of Opera PMS functionalities and its interfacing components, coupled with strong business analysis skills to bridge the gap between hotel operations and technology. This role will act as the subject matter expert, driving system enhancements, ensuring smooth integrations and supporting global hotel operations.

Key Responsibilities

  • Act as the primary subject matter expert (SME) for Oracle Opera PMS and its related modules and interfaces.
  • Partner with hotel operations, finance, and IT teams to analyze business needs and translate them into system requirements.
  • Manage and support Opera PMS configurations, enhancements, and integrations with third-party hospitality solutions (e.g., CRS, POS, CRM, Payment Gateways).
  • Lead or participate in system upgrades, testing, and rollout activities, ensuring minimal disruption to hotel operations.
  • Conduct User Acceptance Testing (UAT), coordinate with vendors and provide end-user support.
  • Develop and maintain functional documentation, SOPs and training materials.
  • Provide end-user training and workshops for new system features or hotel openings.
  • Collaborate with global and regional IT teams to ensure compliance, security and alignment with enterprise standards.
  • Identify opportunities for process improvement and automation to enhance operational efficiency.

Requirements

Education & Experience

  • Bachelor's degree in Hospitality Management, Information Technology, Business Administration or related field.
  • 5–8 years of experience in hotel systems, with deep expertise in Oracle Opera PMS (front office, reservations, cashiering, housekeeping, reporting).
  • Hands-on experience with Opera integrations (e.g., CRS, POS, payment gateways, guest services, CRM, finance systems).
  • Proven track record as a Business Analyst, Application Specialist or System Consultant within the hospitality domain.

Technical & Functional Skills

  • Strong understanding of Opera PMS setup, workflows and reporting tools.
  • Knowledge of interface configurations and troubleshooting.
  • Familiarity with hospitality IT standards and third-party hospitality solutions.
  • Proficiency in writing business/functional requirement documents (BRD/FRD).
  • Strong problem-solving, documentation and communication skills.

Preferred Qualifications

  • Experience in multi-property or regional hotel chains.
  • Exposure to other Oracle Hospitality products (e.g., Opera Cloud, Simphony POS).
  • Project management or business analysis certifications (e.g., PMP, CBAP) are an advantage.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

  • Education Level
  • Working experiences
  • Each employment background
  • Reason for leaving each employment
  • Last drawn salary
  • Expected salary
  • Date of availability
Tell employers what skills you have

Front Office
Property Management Systems
UAT
Troubleshooting
Oracle
Process Improvement
Business Analysis
Rollout
Information Technology
Hospitality Management
Opera
Oracle Applications
User Acceptance Testing
Business Analyst
Bridge

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