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Reservation & Customer Service Executive

4 weeks ago

Singapore ANSYNC GLOBAL PTE. LTD. Full time
Roles & Responsibilities

Job Title: Reservations Specialist cum Customer Service Executive

Location: Ansync Global HQ, 105 Airport Cargo Road, SATS Airfreight Terminal 2, Core C, #02-208 Singapore 819462

Department: Reservations / Customer Service

Reports To: Customer Service Manager

Job Summary:

We are seeking a detail-oriented and customer-focused Reservations Specialist cum Customer Service Executive to handle reservation requests while delivering exceptional service to clients. This role involves managing bookings, responding to inquiries, and resolving issues to ensure a seamless and positive customer experience.

Key Responsibilities:

Reservations Management:

  • Process and manage reservations through phone, email, or online systems.
  • Maintain accurate records of bookings, cancellations, and changes.
  • Monitor availability and optimize reservation schedules to maximize occupancy or capacity.
  • Coordinate with relevant departments (e.g., front office, operations & Sales team) to ensure smooth execution of services.

Customer Service:

  • Respond promptly to customer inquiries and provide professional support.
  • Handle complaints and resolve issues effectively and efficiently.
  • Guide clients through services, offers, and contractual matters.
  • Follow up with customers to ensure satisfaction and encourage repeat business.

Administrative & Reporting:

  • Maintain customer databases and update reservation records.
  • Generate reports on reservations, trends, and customer feedback.
  • Assist in preparing promotional materials and communicating offers to clients.

Qualifications:

  • ITE Certification or equivalent or higher. Qualification in related field is preferred.
  • Proven experience in a reservations or customer service role, preferably in the aviation industry.
  • Excellent communication skills in English. Holding ability to speak and write in more languages is a plus.
  • Proficient in reservation software and MS Office Suite.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and work under pressure in a fast-paced environment.

Expected salary offer: From SGD $2600 to SGD $3600 /-.

Tell employers what skills you have

Front Office
Ability to Multitask
Excellent Communication Skills
Microsoft Office
Microsoft Excel
Customer Experience
Interpersonal Skills
Aviation Industry
MS Office
Customerfocused
Attention to Detail
Team Player
Customer Service
Databases
Customer Service Experience