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Technical Support Engineer

4 weeks ago

Singapore DADACONSULTANTS PTE. LTD. Full time
Roles & Responsibilities

We're seeking a highly skilled Technical Support Engineer to join our innovative team in the Web3 space. As a key member of our team, you'll ensure seamless technical operations and deliver exceptional support to our clients' end-users.

Key Responsibilities

  • End-User Support: Provide timely and efficient technical support, resolving customer issues with clarity and precision. Automate support requests where possible.
  • Issue Resolution: Troubleshoot and resolve technical issues within our payments pipeline, identifying root causes and implementing fixes.
  • Data Jobs: Execute and monitor data jobs, ensuring timely and accurate processing, and address any issues that arise.
  • Technical Support: Leverage your technical expertise in Typescript, SQL, and Web3 technologies to provide top-notch support.
  • Collaboration: Work closely with our engineering team to implement improvements and maintain high operational standards.

Requirements

  • Experience: 2-4 years in technical support or software engineering, with demonstrated ability to handle on-call and technical issues.
  • Technical Skills: Proficiency in Typescript and SQL, ability to create data-driven insights, basic knowledge of Cloud infrastructure, and understanding of cryptocurrency and Web3 technologies.
  • Problem-Solving: Strong analytical and troubleshooting skills with attention to detail.
  • Customer Empathy: Exceptional understanding of customer needs and ability to communicate technical information clearly.
  • Communication: Excellent verbal and written communication skills.
  • Team Player: Ability to work collaboratively in a fast-paced environment.

Preferred Qualifications

  • Blockchain Experience: Experience working in the blockchain or cryptocurrency space.
  • Payments Systems: Knowledge of payments systems and pipelines.
  • Data Job Management: Familiarity with data job management and monitoring tools.
Tell employers what skills you have

Troubleshooting
Technical Operations
Hardware
Pipelines
Customer Support
TypeScript
Software Engineering
SQL
Attention to Detail
Networking
Team Player
Cryptocurrency
Linux
Technical Support