System Operation Engineer

Roles & Responsibilities

We are seeking a detail-oriented and technically skilled Systems Operations Engineer to join our IT team. The role is responsible for maintaining and optimizing Windows, Linux, and cloud-based systems that support critical resort operations. You'll work across hybrid environments (on-premise and cloud), implement automation and monitoring tools, respond to incidents affecting guest services, and ensure high system availability for 24/7 resort operations. This role is key to ensuring delivery of uninterrupted, reliable systems and ICT infrastructure, contributing to IT division's goal of providing excellent IT service management.

Job Responsibilities:

Project Implementation (ServiceNow)

• As technical lead who documents the overall platform design and helps to analyze the impact of new requirements.
• Ensures platform alignment with the business strategy while adhering to corporate policies and standards, work closely with enterprise architecture team and stakeholders.
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
• Captures and translates business requirements into complex infrastructure and/or system design for specific implementations, collaborates and business process re-engineering.

System Operations & Maintenance

• Manage, monitor, and maintain systems across hybrid environments (on-premise and cloud).
• Ensure continuous operation of critical resort systems including PMS (Property Management Systems), POS, booking engines, surveillance, and access control systems.

Monitoring & Reliability

• Implement proactive monitoring using tools to prevent downtime in high-traffic systems.
• Quickly respond to incidents affecting guest services or operations, and conduct thorough root cause analysis.

Automation & Configuration Management

• Use tools like Ansible, Terraform, or PowerShell to automate provisioning and configuration.

Security & Compliance

• Enforce security best practices across all systems in compliance with industry standards such as PCI-DSS (for gaming/payments) and GDPR (for guest data).
• Manage patching and endpoint security to protect infrastructure.

Collaboration & Documentation

• Work closely with IT, facilities, and service departments to align infrastructure with business needs.
• Maintain detailed documentation of systems, procedures, and service records.

Job Requirements:

Required Qualifications

• At least 5 years' experience in systems administration or SysOps, preferably in a 24/7 operational environment (hospitality, casino, or similar). Candidates with strong relevant skills and a proven track record may also be considered.

Preferred

• Scripting experience in PowerShell, Bash, or Python
• Experience in hospitality systems (e.g., Oracle Opera PMS, Micros POS, Casino management systems)
• Knowledge of compliance requirements: PCI-DSS, GDPR, ISO/IEC 27001
• Certifications: ServiceNow Application/Implementation Specialist, ITIL@4 Practice Manager

Skills

• Proven end to end project management and implementation experience with the ServiceNow Platform, including ITSM modules and reporting
• Experience in supporting application integrations for security, risk, and compliance
• Strong problem-solving and analytical skills
• Strong attention to detail and commitment to uptime
• Ability to work calmly under pressure and during major events or peak resort hours
• Clear written and verbal communication for working with technical and non-technical teams
• Flexible schedule availability (some weekend/evening/on-call rotation may be required)
• Flexible to work outside regular hours (eg. Weekends, evenings, or on-call rotation) when operational needs require

Tell employers what skills you have

Property Management Systems
IT Service Management
ICT
Business Process Reengineering
Bash
Access Control
Surveillance
Enterprise Architecture
Configuration Management
Opera
Windows
ServiceNow
Ansible
Linux

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