IT Systems Operations Engineer

1 week ago


Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full time

Your responsibilities include technical administration, maintenance and troubleshooting. You are expected to work with our client to ensure IT Support Services are delivered based on agreed service level definition, much to the satisfaction of both customers & company

Monitor condition of server, apps and security measures

Identify, log and resolve technical problems of the scope (Incident Management)

Ensure that work is carried out within agreed service levels (Service Request / Incident / Change / Patch Management)

Respond to site to troubleshoot, diagnose and rectify faults

Liaise and coordinate the recovery of systems

Identify potential changes and system improvements for consideration and implementation (continuous improvements)

Create, maintain and distribute reports of progress to Technical Operations Manager and Service Delivery Manager.

Any other ad-hoc tasks assigned

Good knowledge of windows operating systems, Clusters, NLB, or Unix

Good knowledge of OS Provision, hardening and patching.

Good knowledge of Solarwinds, Manage Engine.

Good knowledge of AV solution such as Symantec.

BMC Control-M

Good server experiences like AD administration & basic networking experiences

At least 3 years of relevant working experience in infrastructure support is required for this position.


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