System Engineer

5 days ago

Singapore SYSNET SYSTEM AND SOLUTIONS PTE. LTD. Full time

Provide leadership to the IT services support team.
- Process accounts relating to user on-boarding, off-boarding and internal movement.
- Handle day-to-day monitoring of client monitoring systems and follow up on IT infrastructure and security alerts.
- Generate reports from the security monitoring systems and keep track of the remediation progress by the respective system owners.
- Incident ticket logging, troubleshooting, and performing escalation to level 2 engineers.
- Coordinate with all relevant parties to resolve IT-related incidents.
- Handle user complaints.
- Liaise with the Procurement team for IT hardware/ software/ licenses procurement.
- Perform asset management of endpoint devices.
- Monitor and ensure patch compliance (Eg: critical windows updates, antivirus updates, software updates, vulnerable assessment, etc.)
- Attend regular review meetings together with client team.
- Monitor and ensure managed service conforms to agreed KPI/SLA levels.
- Perform manpower assignment
- Provide weekly and monthly reports
- Ensure updated documentation, processes and guidelines are in place.
- Perform timely escalation to client Front-end manager
- Support internal and external audits
- Be on standby and available to be activated to work locations outside working hours.
- Carry out any tasks assigned by client Front-end manager

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