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Import & Export Customer Service Executive

1 month ago

Singapore AGAPE PLUS PTE. LTD. Full time
Roles & Responsibilities

The role involves managing import/export customer services, including documentation, shipment coordination, and client communication. The candidate will oversee end-to-end operational support, ensure service quality, manage internal and external resources, and lead decision-making processes to improve customer satisfaction and business performance.

Responsiblities:

1. Attend to customer bookings for import and export cargo.

2. Prepare and process all relevant import/export documentation (HBL, MBL, Permits, Trucking Orders).

3. Issue payment vouchers to carriers.

4.Manage and resolve customer grievances promptly during service disruptions.

5. Source freight rates from providers and agents for regular and adhoc requirements.

6. Maintain updated cost sheets and buy rates and distribute SSR rates to internal sales teams and overseas offices.

Requirements:

1. Knowledge of shipping documentation and freight operations (HBL, MBL, permits).

2. Proficiency in logistics management systems and booking platforms.

3.Familiarity with international trade and customs procedures.

4. Strong customer service and communication skills.

5. Analytical and problem-solving abilities for handling service issues.

6. Ability to lead teams and make independent business decisions.

7. Proficiency in MS Office, especially Excel for maintaining cost sheets.

8. Rate sourcing and negotiation skills.

Tell employers what skills you have

Negotiation
Microsoft Office
Microsoft Excel
Logistics Management
MS Office
Freight
Communication Skills
Excel
Customer Satisfaction
Team Player
Customer Service
Sourcing
Shipping
Customer Services
International Trade