
Ecommerce & Customer Relations Executive
3 weeks ago
We are representing our client in the Consumer and Lifestyle sector to expand their Marketing team to hire for an Ecommerce & CRM Executive.
Key Responsibilities:
Customer Engagement & Support
- Manage customer enquiries professionally across email and social platforms (e.g. Facebook, Instagram).
- Handle customer feedback, complaints, and order-related questions.
- Keep clear records of all customer interactions.
Logistics & Fulfillment Coordination
- Work with overseas shipping partners to ensure timely delivery.
- Track orders and support issue resolution for delivery delays.
- Share logistics updates with the internal team.
E-commerce Operations
- Oversee daily tasks on the company's online store, including order management, subscription tracking, and basic backend edits.
- Support customers with payment issues, address updates, and account requests.
- Coordinate across customer support, operations, and logistics teams.
- Maintain and update product pages, ensuring accurate content and listings.
Marketing & Admin Support
- Assist with marketing campaigns, product trials, and event prep.
- Coordinate internal tastings and compile feedback for monthly product curation.
Requirements:
- Diploma in Business, Communications, or Logistics (or relevant field).
- Prior experience in customer service, e-commerce, or fulfillment is preferred.
- Proficiency in reading/writing basic Japanese is preferred to liaise with Japanese stakeholders.
Interested candidates, please apply here.
EA Personnel (Koh Pei Wen)
EA Reg: R23115205
APBA TG Human Resources Pte Ltd
EA License: 14C7275
Tell employers what skills you haveCRM
Lifestyle
ECommerce Admin
Business Continuity
Listings
Customer Support
Implementation of eCommerce
Customer Engagement
eCommerce
Marketing
Reliability
Trials
eCommerce tools
Human Resources
Customer Service
Real Estate
Shipping
Japanese
ecommerce platform
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