Ecommerce & Customer Relation Executive (lifestyle)

2 weeks ago

Singapore PASONA SINGAPORE PTE. LTD. Full time
Roles & Responsibilities


• Location: Tanjog Pagar


• Working hours: Mon-Friday: 9am~6pm


• AWS + VB provided + Transport allowance


• Hybrid working arrangement upon confirmation

Our client is a subsidiary company of one of Japan's largest railway operators.

They focus on expanding lifestyle-related businesses across the region, with key initiatives in cross-border e-commerce, retail, and Japanese food and beverage concepts.

Job responsibilities:

  • Respond to customer enquiries professionally and promptly via Zendesk and social media platforms (e.g., Instagram, Facebook)
  • Handle customer feedback, complaints, and product-related queries
  • Maintain accurate records of customer interactions and feedback
    • Liaise with Japanese logistics partners to ensure timely deliveries
    • Track shipments and assist in resolving delivery-related issues
    • Provide updates and reports to the internal team as needed
      • Manage daily operations on our e-commerce platform (WooCommerce), including order processing, subscription tracking, and basic backend updates
      • Provide customer support related to billing, address updates, and other subscription-related tasks
      • Assist in cross-functional coordination between logistics, operations, and customer service
      • Maintain and update e-commerce product listings, including creating new product pages, updating content, and ensuring all product information is accurate and up-to-date

        • Assist in the coordination, and execution of marketing events, including material preparation, event registration, and logistical arrangements to ensure smooth operations
        • Coordinate and support internal product tasting sessions, including preparation, scheduling, and compilation of feedback to aid in the selection of monthly featured snacks and products

Job Requirements

  • Diploma in Business, Communications, Logistics, or a related field
  • Prior experience in customer service, e-commerce operations, or logistics is preferred
  • A problem-solver, organised, detail-oriented, and good at multitasking
  • Comfortable using tools such as WooCommerce, Zendesk, and social media for customer interaction
  • Strong communication skills in English and interpersonal skills to liaise with customers, internal teams, and external partners
  • Basic reading and writing in Japanese is required to communicate with Japanese logistics partners is highly preferred
  • Experience using mandarin to communicate with Chinese-speaking client is a plus

Interested applicants, please send your resume to Charlene (R22105303) at charlene@pasona.com.sg with the email subject header "Ecommerce & Customer Relation Executive (lifestyle, japanese-speaking)".

We regret that only shortlisted candidates will be notified. Other applications will be updated in our database for future job opportunities.

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Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

(Lau Rui Lin, Charlene, EA Registration No: R22105303)

Tell employers what skills you have

Microsoft Office
Japanese Language
Travel Arrangements
Interpersonal Skills
Administration
MS Office
Writing
Administrative Support
Team Player
Able To Work Independently
Japanese

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