Ecommerce Customer Development Executive

4 days ago

Singapore Johnson & Johnson Full time

To translate Ecommerce Vision by winning in business development strategies and implementing these in line with agreed priorities.

Key priorities, in adherence to the agreed strategic roadmap for eCommerce, include:

- Supporting the Ecommerce Manager and growth of existing key customers (Amazon, Lazada, Shopee etc), by working closely with cross functional teams’ teams to implement key initiatives
- Support the of new business opportunities (new customers/ new channels: Pandamart/ Quick commerce), to drive SG Ecommerce growth

Managing Ecommerce channel revenue growth vs profitability, and profitability vs other channels

**Overall Responsibilities**
- Key account management and Trade Spend & P&L management for managed accounts
- Build solid and long-term relationships with strategic partners
- Manage revenue growth, numbers of orders, number of customers, and average order value for managed accounts
- Support eCommerce Manager in execution of online marketplace campaigns and thematic promotions.
- Proactively analyze sales trends, conduct analysis on sell through data, prepare reports and monitor sales performance.

**eCommerce Campaigns - Execution**
- Lead quick commerce & Incubator accounts
- and support eCommerce direct and marketplaces from conception to execution.
- Optimize traffic & conversion based on integrated eCommerce KPI dashboard. Coordinate brand activation tools & messaging across digital platforms
- Liaising with cross-function teams - marketing, sales, distributor, supply chain and finance to coordinate campaign readiness.
- Work closely with sales, operations, and marketing team across the organization to optimize business practices and efficiency

**Digital & eCommerce Insights**
- Competitor tracking of digital activities - pricing and best practices
- Recommend new platforms, etc for digital experimentation
- Develop & recommend eCommerce initiatives with a growth mindset.

**Improving Customer Experience at our Online stores**
- Support on day to day administrative and online store operations.
- Adaptation of marketing visuals fit for purpose on eCommerce platforms.
- Ratings & Reviews tracking and sentiments
- Coordinating and liaising with customers for contest giveaways and product questions.

**Qualifications**
Bachelor’s degree, preferably in business (or marketing) and IT

2+ years’ experience with ecommerce incl. P&L responsibility, driving traffic and conversion and digital projects

**Primary Location**
Singapore-Singapore-Singapore
- **Organization**
Johnson & Johnson Pte. Ltd. (8435)
**Job Function**
Sales
**Requisition ID**
2206041363W

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