Assistant Manager Customer Development

1 day ago

Singapore DKSH Full time

Job Summary
Manage product listings, budget/sales, promotions on ecommerce platforms (redmart/shopee/FPonline, etc) in Singapore for assigned brand and product ranges. Note: Office will relocate to Lorong Chuan at the end of 2025.
General Responsibilities
Responsible for eCommerce performance including sales, availability, pricing, listings content, listing ranking, on-site visibility, off-site traffic generation, order management, order fulfillment, after-sales service
Develop and implement sales strategies and generate sales revenue on behalf of clients across e-retailers and marketplaces (via enabler)
Contribute to the optimization of eCommerce content and design
Assist in financial reconciliation and clear invoices in a timely fashion to ensure healthy AR and AP balances
Manages trade claims recovery from clients to minimize credit issues
Liaise with key enablers, build relationships and network, understand category and brand performance across channels and advise on strategies to drive and achieve business objectives
Bi-monthly performance updates, key areas for improvement and forward plans.
Conduct business reviews and develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
Manage inventory (ensure high fulfillment rate with customers) promotional mechanisms (e.g. discounts activation, vouchers etc)
Work closely with internal support functions to ensure ecommerce customers are competitive, promotions and new launch to be executed in a timely manner and stock fulfillment to achieve GMV and net sales targets (Internal Stakeholder management)
Any other ad-hoc tasks and duties as required
Skills And Knowledge
Possess strong analytical and problem-solving skills
Competent in Microsoft Office applications
Soft Skills
Dynamic, self-motivated with excellent interpersonal, communication and presentation skills
Possess strong negotiation skills
Ability to multi-task and prioritize well
Education
Degree in business related disciplines
Work Experience
At least 1 year of relevant working experience, preferably from eCommerce enabler/platform/brand such as Shopee, Redmart, Foodpanda etc.
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